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General discussion

Free vs. paid security software

May 25, 2007 2:56AM PDT
Question:

My paid security suite is up for renewal soon, and I'm not too sure as to whether I should renew it or not--because I hear about the many free antivirus, spyware, and firewall programs available out there. Is what I'm paying for going to do a better job of protecting my PC? I'm hesitant to believe that free software will do as good of job as a paid one or am I wrong for this belief? After all, I've always been taught that nothing is free. Please help me, as I really want to know the facts about paid versus free security programs? What benefits do I gain or lose by going free? How do these types of freely distributed security program companies make their money anyway? There has to be a catch and I would like an
answer. Any help in demystifying this will help me tremendously with my decision in the next security software I pay for or receive for free. I love this newsletter, and the people who are always so helpful. Thank you!

--Submitted by Jasmine H.

Answer voted most helpful by our members:

Actually, in this case you can get something for "nothing"


In most cases your assumption would be correct. With most types of products you can expect that the paid version will be better than the freebies, but this is an exception.

If you pay for your antivirus and anti-spyware protection you tend to get some nice features, but you usually don't get better protection and the reason is really simple. Viruses, trojans, worms, spyware, adware, and all the other malicious garbage that can attack your computer isn't just a threat to you-- it threatens everyone on the internet. This includes big companies and governments. It is in everyone's best interests to control these attacks, but that can't happen if the malicious code can hide in private computer systems because the owner can't or won't pay for the software needed to protect the machine. Therefore a number of private companies have committed themselves to providing free versions of their software for those who can't or won't pay money for it. A lot of this software is superior quality.

There is a catch, but it isn't any different than if you were buying the software. Whether you pay for the protection or get it free, make absolutely certain that you know what you are getting. Many companies also put out bad programs, and some of them actually cause the problems they are supposed to be detecting. There is no way to avoid the need to check a product out before using it, unfortunately. Many people have purchased or downloaded software believing that they were protecting their computers, only to be infected with viruses or spyware as a result. Never respond to a pop up that offers to "scan" your computer for free. This is one tactic used to sell inferior or even malicious products. Always check out the reviews of the product before allowing it to access your computer.

It is, fortunately, very easy to check out a product before purchasing or downloading it. CNET has a lot of information. Check out download.com, and don't forget to type the product's name into your favorite search engine and see what the reviews on other sites say. You can get a lot of information in a short period of time.

You should run one (and only one) antivirus product on your computer. You should run one (and only one) software firewall on your computer, and the one that comes with Windows is not the best choice. You should run 3 or 4 anti-spyware programs, but not in "real time." Run only the one you trust the most constantly, then run the others manually right after updating them (at least once a week). Be sure to disconnect from the internet while running your scans manually. This is also a good time to run a full antivirus scan and any other utilities that need to be run, such as a defrag program.

If you are still deciding which products to choose, and you are willing to pay for the products, I urge you to support those companies that offer free versions of their software. The paid versions aren't going to protect any better, but you should get some nicer features. Any company that will offer quality software for free deserves your business. They are doing their part to ensure that we can all access the internet safely, and we should appreciate them for that effort.

Also, don't despise some of the free software in other categories. Much of it is high quality. The open source movement is one reason. Also, some of the software is put out by individuals who create a program for themselves and then just want to give others access to it. Some of it is software put out by companies that also sell paid software, hoping that you will like the product and come to them for other software you might need. Take a look at it. You might find something you need for free or at little cost. You will probably find something that is just cool. Don't go wild! After all, there is a lot of junk out there as well, but do take a look and check the reviews. You will be pleasantly surprised at what you find.

Denise

http://forums.cnet.com/5208-10149_102-0.html?forumID=7&threadID=249393&messageID=2496562&tag=nl.e497#2496562

--Submitted by 4Denise

If you have any additional advice or recommendations for Jasmine, let's hear them. Click on the "Reply" link to post. Please be detailed as possible in your answer and list all options available. Thanks!

Discussion is locked

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I agree that Windows Firewall is enough
Jun 7, 2007 3:55PM PDT

I used to have Norton Firewall and it drove me nuts with the constant pop-up warnings. Now I've had NO problems with Windows XP firewall and everything is running very smoothly.

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Tip on clicking "tools" for IE7
Jun 1, 2007 10:46PM PDT

Barry -- This little tip of clicking "Menu Bar" in the Tools Icon is such a great help! Why would they not have made that a default??? Thanks. Mo

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Thanks .....
Jun 1, 2007 11:58PM PDT

I have no idea why they didn't make that the default. Seems dumb, dumb, dumb to me.

But if you like that, should you ever get Vista, right click on the start menu and select "Classic Start Menu" (which also gives you "Classic Desktop"). Wow, Vista just got friendly and useable. [There are a few more settings burried in different places to make it even MORE friendly, but this one is the "biggie".] Again, wow, why didn't they make that the default.

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lunacy
Jun 1, 2007 2:04PM PDT

"3. The Windows firewall, but nothing further"

Are you serious? You do know that the Windows firewall works only one way do you not? To only have the Windows firewall is pure lunacy. Its better to have the free version of zonealarm firewall rather then the weak windows firewall, even if you are "behind a hardware router that does NAT"

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Quibble
Jun 1, 2007 2:47PM PDT

I've been using Zone Alarm for years now and they've never auto renewed my subscription. I don't doubt it a bit with Norton or even maybe McAfee, but your statement that they all do it is wrong.

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I don't think yo know what is really going on .....
Jun 2, 2007 12:03AM PDT

I quote from the article in Windows Secrets Newsletter:

"For those who feel as Bruce does, the unfortunate truth is that the practice of enrolling customers in automatic renewal for antivirus and other security products is not limited to Symantec. Indeed, it has become an industry standard. Microsoft Windows Live OneCare, Symantec, McAfee, and ZoneAlarm all enroll customers into the companies' automatic subscription-renewal programs with the purchase of a subscription-based product."

As you said, "I've been using Zone Alarm for years ..."

You may have started using it before they started this practice, and by having started so long ago, started when there was no consent for this practice in the user agreement. They are apparently doing it now, however, for people who signup and buy online with a credit card.

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Windows Firewall!!!!
Jun 1, 2007 4:21PM PDT

Sorry but I don't agree....Recently I went to my brother-in-law's and saw his computer. He had recently had the internet ADSL connection at his house.
Asking various questions and that I could also see that he had a lot of security programs, Windows defender, spybot, ad-aware, spyware blaster and avg anti-spy. These revealed nothing strange. I noticed that his internet connection was nearly always receiving and sending....but not the normal back ground traffic. When I asked about the firewall, he told me that he only had what came with Windows XP Sad
I downloaded for him Zonealarm, installed and discovered there were programs (trojans etc) calling home. It was ZoneAlarm that signaled the out going traffic by blocking and asking if I wanted to give permission. His computer was so infected that we did a reformat. Now he has had no problems!!!
So Windows firewall is useless...in fact it's just a waste of space on my drive!!

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New Norton Anti Virus
Jun 2, 2007 4:36AM PDT

Hi Barry,

In your post you mention the following:"If you have, for example, Norton, and you want to stay with Norton, the best way to do this is to let it expire, uninstall it, then go out and buy a new copy of Norton (or a competitor, if you want to switch) at retail and install it from scratch."

I have purchased a new copy in the past and also have one for this year. I did not however uninstall my previous version but simply installed the new copy. Can this cause a problem?

hercbgs

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Freebies vs pay
May 25, 2007 12:55PM PDT

You're right - you get nothing for free. I'm not an expert but I've always gone with paying for things like antivirus, antispam (we use Norton). We also however use Spybot and AdAware both freebies and these do a good job. In general, pay the money for a reputable product and you should be fine. How do you find a "reputable product" - check reviews and forums like this one.

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Renew or not renew one's security suite
May 25, 2007 12:59PM PDT

Renew your present security suite or go public domain? my advice is to stick with what you have. Presumably it works else you'd aleady have made your decision.

You know what you have and how it works. Anything from the "outside" will presumably work (you'll get it from CNet, right?), but you might not know how it's set up.

Stick with what you know.

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Anti virus
May 25, 2007 1:02PM PDT

I really only have experienced AVG Pro vs AVG Free but i can tell you that they both work extremely well and i`ve never heard anybody complain about either of them, the only difference i found was that with the pro version you can schedule updates and auto scans, with the free version this was done manually, having said that a friend has recently told me that even that has changed now, you might wanna check it out. One more thing that may help, i have helped a few people out when they have been victims to trojans etc and after having repaired their pc i have uninstalled the anti virus that came with the pc (which is normally a 12 month subscription) and replaced it with AVG Free, like i said "no complaints"

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Free doesn't man bad, nor does paid mean good
May 25, 2007 1:03PM PDT

The short answer is "It depends..."

The first thing is to do enough research to dispel the myth that you always get what you pay for. Sometimes you do and sometimes you don't. There are good free security suites (e.g. Avast does just about everything that it does well) and bad commercial security suites (e.g. Norton's consumer version is a resource hog of questionable reliability).

But doing the research to learn this will also likely lead you to your answer. My wife and I both use ZoneAlarm, which starts out with a superior firewall, then adds anti-virus and anti-spyware tools. It's a good, well-integrated package that has served me well and I consider it well worth the subscription price. My daughter, on the other hand, uses Avast anti-virus and Spybot anti-spyware, both free, along with the standard Windows firewall. None of us has been the victim of a successful infection.

The only freeware security suites to actively avoid are ones with no discernible history. These may the products of fly-by-night operations or, worse, someone actively promoting virus and/or spyware infections. Quickly Googling such packages will quickly reveal which ones to be wary of.

The same could be said of commercial security suites although with them, the risk is less one of malicious software and more one of simply inferior software. Again, refer to Google, Ask, or your other favorite search engine to get a better picture of any package you're considering.

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To be Free or Not to be Free
May 25, 2007 1:04PM PDT

Hello Jasmin,

As a self confessed 'propeller head' and an industry professional for over 30 years, I've tried dozens of different utilities and nowdays always prefer the free products.

Firstly, lets define the term 'Free'. The companies such as AVG or Avast, Adaware etc all offer a 'no cost' solutions. There are however caveats attached to these products and in no particular order:

1. For personal use only. Some products, for example, will not work on a server.

2. Advanced features functions are turned off. In order to get these features you must purchase their commercial version.

3. Support: In order to get assistance you need to own a commercial version.

With all that in mind, why would you stay with Free. Usually, these products are 'lighter' than the commercial version and therefore run better than their commercial counterparts. One particular product is so resource hungry that you see a noticable difference in performance after installing it. Further, for example, the industry measures in percentage of accuracy for detecting virus'. AVG recently scored in the very high 90's whilste another very popular commercial version scored only in the high 80's meaning they missed detecting several thousand potential threats.

The final comment, is the proof. To date, I have been using two free products for years. I use Avast antivirus and have not been struck once, and have used it for my clients to clean serious virus where others could not (virus' look for potential commercial versions and know to avoid them!). I was using Adaware but recently switched to AVG because it has memory resident protection, automatic updates, scheduling, and root kit detection. Again, its been spot on and does not degrade the performance.

Give me free every time.

Larry

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I have used grisoft's free AVG for years
May 25, 2007 11:33PM PDT

I have used grisoft's free AVG for years. I like the user-friendly way it works, better than some of the pay services. It automatically updates and does all else that one would want from an antivirus program.

I would note that it is only free for home and non-profit users like churches. Also it can be a little confusing to find their "Free AVG" version when you go to Grisoft's web site to download it. http://www.grisoft.com/

I have had great results just running this Free AVG and the free firewall and spyware that AOL offers.

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Its only free for 20 fixes...then you have to pay...
Jun 1, 2007 2:59PM PDT

I must have the wrong link...this is all it offers...so its not free.
If there is a link where AVG fixes all whatevers....could someone please let me know...

Ladymaggic@yahoo.com

The link here is for 20 fixes, and after that it won't fix anything as you have used your 20.

Maggi

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Free AVG
Jun 1, 2007 3:13PM PDT

The link for the free AVG is here http://free.grisoft.com
I have been using it for 3 years and have yet to pay a penny. I have had no problems or virus's during that time.
Their free spyware app works well too.

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20 fixes, huh?
Jul 7, 2007 4:42AM PDT

1) Anyone who needs "20 fixes" also probably never uses protection (or uses the cheapest/oldest condoms he/she can find) when having unbridled casual sexual encounters.
2) I would give up the Internet forever if I needed "20 fixes".
3) Anyone who needs "20 fixes" in the first place is using the wrong anti-malware packages. One should NEVER neex a "fix". He/she is getting them because of extremely unsanitary surfing habits, not because of an inefficient anti-malware package.
4) If you stayed away from porn, PGP clients, and other bad content, you would never get infections (or would get drastically fewer infections, knowing folks nowadays) in the first place.


GET RID of AVG (free or paid), and loosen your purse-strings a little, and buy a decent anti-malware package, and USE IT. I suggest Eset's NOD32 for an antivirus package, or even Trend Micro Internet security.

Or buy a Mac, and stop using Windows or Linux.

P.S. Only God can "fix all whatevers", and while He sometimes interferes with our surfing habits (and other dangerous habits), He pretty-much leaves us to our own devices when it comes to fixing the damage caused by our own foolishness.

Donald McDaniel

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Related Question
May 25, 2007 1:07PM PDT

I have been told that one can't install any of these free security programs until McAfee is unistalled. McAfee came on my computer with a free trial period. I would like to uninstall it at the end of the trial period but have been told that this is very difficult. How can this be legal? Surely programs preinstalled on your computer should have an uninstall program too.
Also there is a 2 G flash drive available from Tigerdirect.com with Computer Associates security software on it which is virtually free after rebates. I was wondering if this is too good to be true. Is there any danger that one can install a (supposed) security program which is in fact a spy program? How can one guard against this?
Margaret K.

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Uninstalling
May 25, 2007 1:18PM PDT

Hi,
I have had trouble uninstalling McAfee in the past but that was due to the PC's being in very bad shape. Simply go to your control panel and uninstall when ready. All should be good.

Regarding the other product. Do some research on the accuracy of detection. I can't be more specific due to laws preventing one giving adverse advice Sad

Larry

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Security Suites, free or paid
May 25, 2007 1:15PM PDT

You get what you pay for. The free ones are stripped down and offer only a basic protection.

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free vs paid security software
May 25, 2007 1:26PM PDT

I am not an expert by any means, but I can offer some advice. In my area ( near Boston,MA) Comcast Cable offers free Anti virus and Firewall protection with your subscription to their high speed internet. I have used this service for about a year now on two of my three computers. My newest,came with three years paid of another security software. I previously had paid for the same McAffe services and found absolutely no difference in protection when I switched to the free account. My computer updated daily just as it had done before when I was paying. I was glad to save the few hundred dollarsand receive the same,safe security services.

I also know that AOL offers free anti virus too, but I found that although it was through McAfee, it was not the same as my free version through Comcast. I don't know why this was..I figured it should be the same,but to me it was inferior.

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Free secure virus ware
May 25, 2007 1:29PM PDT

First off, if CNET says it's ok, than it is better than ok to use. I trust these people and all of their suggestions and reviews on everything for my PC's. I have been using the free program of AVG Virus ware since CNET put it out and I am very please. It stays up to date daily on the latest threats. You can feel safe and assured if it's from CNET. Do I sound like a CNET commerical or what.
Robyn Mann, Jacksonville,Fl.

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Free Secuirty Software - CNET, simply the best....
May 26, 2007 12:12AM PDT

I agree with you...!

I think since my experience with McAfee and about half a dozen other products, I have become an advocate of CNET. They are, as far as I concerned the best Software Company and I am very pro-their products.

They continuously develop their free products to ensure we get the best available on the market, what more can one ask for?

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Frustration in figuring out how to best protect yourself .
May 25, 2007 1:36PM PDT

It's frustrating to have a paid program expire and feel extorted to either send money or go without protection. It's insulting to have these programs embedded in your registry and not be able to remove them unless you are a computer nerd or expert. I have a Dell with the embedded Norton programs. I tried AVG Free a couple years ago. It works well and is free for non-commercial users. I bought a Dell Computer for my wife which was never used for anything except a few e-mails. It became infected with something that made it lock up, and operate slow. Nothing worked to clean it up short of wiping out the hard drive and starting over, except for something I saw on the internet. Ashampoo offered a free no cost trial version and to my amazement it cleaned the computer which although is a couple year old model is now fast like a Hot Rod. I subsequently subscribed to a paid version and have upgraded since then and bought a multi user license. I also ordered the optional back up disc which came to the U.S. from Germany. When it got here, it was broken. I sent them an e-mail and four days later, yes FOUR DAYS, NOT FOUR MONTHS, a new replacement disc came in the mail. I still use the AVG free. I really like it and have not had any infections on any of my computers. If you like it, send them a donation because they are community supported.

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PC Wizard
May 25, 2007 1:40PM PDT

My hardware discovery product of choice is PC Wizard (2007), put out by CPUID, the same company that wrote CPU-Z, the ever-popular CPU monitor program. It's very powerful, rarely gets any false readings, and provides tons of information. My suggestion would be to run this program (if your computer is still functional) and save a log. Afterwards, repeat the process with the "new" hardware. Check product reviews of any changes. You'll know if you got ripped off.

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free security
May 25, 2007 2:01PM PDT

Free IS sometimes better. I know it doesn't sound right. I used Norton for over 4 years before my IT boss assured me that the free software he was using, that being AVG antivirus, was an excellent alternative to the resource hogging Norton Suite. I gave it a shot and never looked back. I later tried AVAST and stuck with it as my primary line of defence as it had the features i was looking for, that being the ease of use, being able to change it's looks with the use of skins, and extremely low resource use. It also integrated into my Microsoft OUtlook for email scanning and does pretty much everything that Norton used to do, but for free, and i say again, using much less computer resources. For even better protection u can use both AVG and AVAST, they do not come into conflict (atleast for me on my XP), unlike Norton, which doesn't allow for any other antivirus software to run along with it. I sound like i am trying to bash NOrton, and i guess I am, because they deserve it. .... anyway, add Ad-aware and u should not have any viruses/adware sneaking into your PC, atleast I haven't had any since ... it has been nearly 2 years.

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Is free security software worth the price?
May 25, 2007 2:11PM PDT

The best antivirus programs currently available (Kaspersky for known and Nod32 for unknown) are pay programs. But you can get "good enough" for free. Same goes for firewall software and anti-spyware software. The security software field is unusual in that there are quite a few out there that make their work available for free as a service to the community. Every quarter, http://www.av-comparatives.org does an antivirus survey: one quarter they test them for known viruses and the next quarter they test on "unknown" viruses. Kaspersky bubbles up and down within first to fourth place on known viruses (only a percentage point or two separates the top programs) and Nod32 has been tops on the "unknown" for a long time by I wide margin (I don't know why none of the others seems to ever come close). False positives is another indicator of quality - you don't want false alarms all the time.

Antivirus:
Best: Kaspersky and Nod32 (if I had lots of money, I'd buy both to get the best of both types of AV coverage. Kaspersky for dealing with viruses that are already in its database, and Nod32 for new variants that aren't in its database.
Good Enough (and free): Antivir, Avast, AVG. PC Tools antivirus from the same folks as Spyware Doctor was recently made free but I haven't seen a test on it yet. You generally use only one antivirus software plus you can use free online virus scans from Symantec, TrendMicro and perhaps others.

AntiSpyware:
Best: Webroot Spy Sweeper, PC Tools Spyware Doctor.
Good enough (and free): Lavasoft AdAware, Spybot Search & Destroy.
It is good to use several antispyware softwares as one may catch what another misses.

Firewall:
Best: ZoneAlarm Pro
Good enough (and free): ZoneAlarm Personal Edition. A few other free ones are out there but I haven't seen a comparison test recently. Comodo for one has released both a Firewall and an Antivirus program that can be downloaded for free. You use only one Firewall.

If you want to get an all-in-one solution, the ZoneAlarm Security Suite is a good bet. This makes it easy to install and you go to one place for updates and support. The Antivirus in this package is based on the Kaspersky engine - I don't know who makes the antispyware function. I'd still use a couple of other antispyware softwares as well for best coverage. I generally go to http://www.majorgeeks.com to download the free security software. They either mirror or have links to any free security software worth having. Plus they frequently update their "Recommended Free Software List" to make it easy to find what they consider the top handful of security programs and utilities.

It is always best not to need to depend on the security software so learn how to recognize traps around the web. Never open spam eMails, never click on offers that are presented in pop-up windows, etc. And regularly visit a site that will warn you of new threats and how to thwart them - http://www.dailytech.com/ is one good one.

Good luck.
Bill Hill aka Zepper
Groton, NY

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Go with free
May 25, 2007 2:14PM PDT

I have never payed for any firewall or antivirus programs and have never got a virus the whole time I have used antivir from avira http://www.free-av.com/ and avg anti virus and spyware the two programs are separate but they are free and work great. Just don't use two antivirus together. http://free.grisoft.com/doc/1 and also use Zonealarm for firewall http://www.zonealarm.com/store/content/company/products/znalm/freeDownload.jsp?dc=12bms&ctry=US&lang=en
They all work well together and you will not have any problems with viruses or anything and they don't use up very much system resources
You will find out its alot better to use these free ones instead of paying for expensive ones

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Free Security Software
May 25, 2007 2:23PM PDT

Hi Jasmine!
I used to think just as you do that the freebies can't possibly be as good as the ones we pay for. However, I have learned differently. I used McAfee for a while but it was just too invasive. I switched to Symantec's Norton offering at $55 per year or so and it was great except when it came time to upgrade. I spent HOURS with them at several different websites, trying to find a record of my purchase, even though I provided date and order number. Eventually after two weeks of fighting with them and with my expiry date looming, I decided to install Grisoft's free program. I do a full scan nightly and it downloads new signatures nightly (Symantec sent them whenever they were ready throughout the day... only difference) My ISP has an AV filter so I rarely get infected email any longer but for checking downloads or a section of your hard drive ... just as simple as can be. If you visit the Grisoft website, you'll see how they survive. They have a ton of different offerings but many much more than a home/personal computer would need. Check them out. I highly recommend the freebie AV. The good part is there is no annual fee and no fighting to get renewals because there are none. The software is upgraded free of charge as well. So far as Spyware, I also use a freebie. I have AdAware and Spyware Doctor (think maybe I might have paid for that one!) Anyway, they both do just fine. And I just have my Windows Firewall. I don't know if that's good enough for others but it's good enough for me. Take a look at Grisoft and let us know what you think. Good luck.
Sheila

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AVAST ye mateys - harr's yer s'lution

Once upon a time... I suffered from the delusion that virus protection could only be obtained by either unplugging one's computer from the internet and only doing internetting at work, -OR- by paying a hefty ransom to purchase a subscription to a software product (or "suite" of stuff one doesn't need) that will dig it's roots into your system's innards so deeply that it becomes permanently attached to your OS like a bad tattoo. UN-Uninstallable, I had to re-format my HD and re-install my OS in order to get rid of it, before discovering the simple truth: "The best things in life are free." AVAST, ye mateys! Get on board, and Czech them out: www.avast.com/eng/company.html This Anti-virus and firewall product is Better than the pricey alternatives, and ITS FREE!!! And IT WORKS!!! And there was much rejoicing. THE END.