21 total posts
Re: Free license number
Hello nathaniel klotz,
please be informed that installation of every AVG product requires username (random) and license number, BUT in installation of AVG Free or AVG Trial is a license number pre-entered automatically by the installation wizard (no action needed from user). In case user damaged the pre-entered license number by accident and installation wizard cannot continue, it is enough to go one step back in the installation process (using "Back" button) and continue as usually (license number in correct form will be re-entered again).
In case the installation wizard does not enter the license number automatically or "freeze" in some process for a long time, please make sure you are using fully updated operating system and internet browser (Internet Explorer); and full AVG installation file - direct link http://free.avg.com/download-file-ins-afg-free - instead of the download manager version to check, if installation will be then successful.
Another way how to download the full AVG installation file is second option on this AVG website:
AVG License Error for AVG 2012
Re: AVG License Error for AVG 2012
I would like to help you. Can you please describe the issue issue in more details?
In case of an installation issue, please gather AVG installation logs and MSinfo32 output, upload it in an archive (zip file) to favorite online storage and provide us with link to it, so we can analyze the situation.
No, there is no key
I have tried the cnet download, the direct link provided 64bit download and online install from AVG and EVERY ONE OF THEM shows a blank field for the license key and won't progress without one being entered.
I was trying to install on a server. I now know this is normal behavior.
Probably incompatibility with windows server 2008
I've run into this problem as well.
1. Already downloaded the full installer
2. Tried install, the license number is not pre-entered
3. Read this forum, and since it mentioned Internet Explorer, I tried disabling IE ESC (Enhanced Security Configuration) for Administrators. Did not work.
4. With ESC off, I tried running installer as an Administrator. Still did not work.
It's a free product, so clearly we have no grounds for complaining. But it would be nice if the minority of people who run Windows Server 2003/2008 for testing (as opposed to running an enterprise server environment) could also benefit from AVG's generosity.
RE: Probably incompatibility with windows server 2008
The described behavior is actually a feature. Please be informed AVG Free Edition cannot be installed on a server operating systems. If user tries to do that, the installation wizard expects a business license number to be entered (it will automatically download components based on the license number provided).
For testing purposes, please use one of AVG trial business editions.
Thank you for your interest in AVG.
RE: Probably incompatibility with windows server 2008
Why is there not a message that informs the users that they need a license to install AVG on a server?
Clearly you are already checking the OS version to see if it is a server OS. So why aren't you telling the users that is why they are being prompted for a license key? Instead you are just pissing us off and making us Google something this trivial. That's just lazy coding.
I dont know how to get a license number
I need help to clean my laptop but i dont know how,it this is giving me a hard time to clean it
Re: I dont know how to get a license number
could you please provide us with more detailed description of your situation?
As subject of your post is about license number, but body of the post is about laptop cleaning.
Some steps about computer cleaning could be found in this AVG Free Forum How-to article.
LICENCE KEY OF AVG ANTIVIRUS
Send me licence key of AVG antivirus
Re: LICENCE KEY OF AVG ANTIVIRUS
Hello LALIT LUCKY,
AVG Free does not need license number during AVG installation (it is pre-entered automatically).
In case you are our customer using paid AVG product, please follow this AVG webform.
If you are asked to enter new AVG license number as was invalidated in already installed AVG, please check your hard drive for errors and reinstall AVG. If the issue still persists, please provide us with all requested information (operating system, used protection applications, firewall, etc.).
License Key on a free product??
Hello Ondrej_AVG. I'm having the same issues as these unfortunate people and from reading numerous other forums, We're not the only one. I've done just as you said and uninstalled and re-installed and yet it still says my License is invalid. Which is ironic, considering "(it is pre-entered automatically)." I believe it would also be wise to note I called your customer service number and was transferred to your "Tech Support Line" which was just a recording telling me to email in my issues. I find it odd that it's so difficult to simply get a valid key. Either you don't want customers or you are trying to get the worst possible rating when it comes to Customer Service standards. And as far as "check your hard drive for errors and reinstall AVG" what program do you recommend? I've checked all three of my hdd's with Win7's basic error checking software and they all come out fine. Perhaps you should get a better Tech Support number for those of us who actually are having issues instead of an automated message.
Detailed thread about license number issues can be found here.
Windows 7 chkdsk tool is sufficient for checking your harddrive.
Please also check your memory modules.
If the issue still persists afterwards, please provide us with all needed information and with MSinfo output. You can upload to output to some online storage service and provide us with link to it.
Unfortunately phone support is not a guaranteed service for AVG Free users.
There is no email support available for Free users.
No it's ok. I'll just go with something that works better (or actually works). Like Kaspersky.
I need avg password
Re: I need avg password
AVG Free 2013 Requiring License
I'm having the same issue as many of those listed above.
I just downloaded AVG Free 2013 (from CNet via AVG's website redirect). Upon load, I receive the following message:
AVG License Error
AVG is not able to recognize your license number.
Please click on Re-enter and enter your license number again.
If it does not resolve the problem please reinstall AVG.
I have fully uninstalled, restarted computer, reinstalled, restarted computer, etc. but to no avail. It seems that there may be an issue with AVG Free's auto-generation of a license number.
I have been a long-time user of AVG and would greatly appreciate any assistance. Thanks in advance!
RE: AVG Free 2013 Requiring Licens
I recommend following this article to solve this license issue.
Let me know the results.
This old discussion is now closed.
New versions are out so this old discussion is out of date.