and those files are shortcuts trying to send her a shortcut to a file that is still on your computer is why she can't open them. The easiest way to send her the file is to go to the My Documents folder where the .doc file is located and right click...choose SEND TO: MAIL RECIPIENT. It will then attach itself immediately to the now opened OE message box.

However...depending on her ISP, they may try to block it from getting to her because .doc files are susceptible to viruses and many ISP's are filtering these things. What I do is change the extension ONLY to be .zip before sending the file. Then my sister saves the file at her end and renames the file with a right click to change the extension ONLY again to .doc and it works.