Question

FPS Stuttering On all Games, despite fairly high end rig

Jan 13, 2020 12:50PM PST

Hello, hoping you can help with a persistent problem I have been having for over a year.

I have been experiencing stuttering in games recently, but it performs a little oddly: The game will run perfectly smooth on the highest graphics settings but will occasionally freeze up entirely for a brief moment before continuing smoothly. Audio continues through the stutter. Some examples are shown in videos below:


[MEDIA=youtube]ZjSCClzDhJE[/MEDIA]

View: https://www.youtube.com/watch?v=ZjSCClzDhJE


[MEDIA=youtube]NECDCeZFTB8[/MEDIA]

View: https://youtu.be/NECDCeZFTB8


[MEDIA=youtube]csHd0ALc-qo[/MEDIA]

View: https://youtu.be/csHd0ALc-qo


[MEDIA=youtube]4k300HlRItU[/MEDIA]

View: https://youtu.be/4k300HlRItU


Please note this issue is not isolated to multiplayer and also occurs on single player games. I have noticed on windows task manager that there is a drop in performance of the GPU when stutters occur as seen in this screenshot.

[MEDIA=imgur]a/9ZfCqij[/MEDIA]

View: https://imgur.com/a/9ZfCqij


The specs of my PC are as follows:

AMD Ryzen 5 2600x (6 Core) CPU
AMD 5700 XT(Recently replaced my RTX 2060 GPU)
16GB of Corsair DDR4 RAM
Games installed on a SSD
700W PSU
Windows 10
B450 Tomahawk Motherboard (MSC7-02)
CPUTemp is normal and not the issue.
I use a 75Hz, 2560x1440p monitor
Here is a list of some fixes I have tried to no avail:

Adjusting the page file values and location in various ways
Changing Bios to XMP settings
Underclocking
Updating Drivers (Including using DDU to wipe any old driver issues)
Fully reinstalling windows and wiping all drives to factory settings
Buying new components to the point I have a new PC. This includes, GPU, CPU, RAM, Motherboard, PSU and case for better ventilation.
Cleaning all components
Trying different PCIE ports
Using malware/antivirus
Using Intelligent Standby List
Toggling VSync Settings
Confirmed it is not network lag
Tried giving PSU dedicated wall outlet
Memory in correct slots on board, in Dual etc.
Got GPU RMA'd incase that was the issue.
Checked windows power settings
Disable background apps
Disabling in game overlays

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Comments
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Answer
Lots of examples, videos but no "meat."
Jan 13, 2020 3:11PM PST
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Speccy Profile as Requested
Jan 14, 2020 12:11AM PST
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CPU Temp
Jan 14, 2020 12:14AM PST

As a heads up, Speccy's estimate of core temp is way off, most other temp reading software gives only 35-40 degrees

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Answer
A quick Speccy read.
Jan 14, 2020 9:11AM PST

This is on the quick side and I may think of more later.

1. USB Drive plugged in.
This can introduce odd long delays. Leave that unplugged for best performance.

2. The BIOS is very out of date. The nearly first thing you learn about Ryzen is to get the BIOS up to date OR to the version the maker tells you to install. The BIOS looks to be what they shipped it with long ago.
https://www.msi.com/Motherboard/support/B450-TOMAHAWK

3. The internal SSD and HDD health looks great but there's some USB drive plugged in.

Overall the Speccy was clean except the first 2 notes here.

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Other areas to consider.
Jan 14, 2020 10:24AM PST

1. When I replace a GPU I go get DDU (see google) to clean out all old GPU drivers and get a fresh start.

2. It appears you are letting Microsoft replace drivers. Evidence:
"Hotfixes
Installed
13/01/2020 9P2B8MCSVPLN-RealtekSemiconductorCorp.RealtekAudioControl
9P2B8MCSVPLN-1152921505689319848" from your Speccy report.

This area is contentious because Microsoft isn't the best at getting the right drivers for high performance PCs and then we have users that don't want to deal with drivers as they just want it to work.

My view is that if letting Microsoft do this works for your PC then let it be but drivers do not wear out. You might have to update if the OS updates or the driver maker issues a security warning. But letting Microsoft update drivers on a working PC is IMO a bad idea since I am more than capable of finding and installing them as need be.

RECAP: If this was my PC I'd work the following.
1. Unplug the USB drive.
2. Get the BIOS current. Check its settings as to RAM etc.
3. Disable Microsoft's Driver Update feature.
4. Install the maker's drivers for motherboard, onboard audio, etc.
5. Run DDU then install the GPU driver I choose.

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