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Question

FPS Drop with good and new laptop

Apr 9, 2018 1:25PM PDT

Hello,i recently buy a new laptop and i have a sufficient performance
i take CSGO for example

my rig :
i5-7300HQ
1060 6GB
8GB DDR4
1To HDD

But when I play CS:GO I have performance problems:
I put everything in ultra (without vsync in 1080p) and I have about 100 fps with falls to 35-50 so I drop everything in low 720p and I only reach the 80 fps bar with also falls to 35-50

That's illogical! so I followed a lot of tutorials and looked at forums to finally not fix my problem

I tweaked to put the power consumption in "performance" mode on the power supply of the pc as well as that of the graphics card but this does not change anything

I defrag my disk/reinstall driver/reinstall csgo/desactivate intel gpu and put all this at csgo launch : "-nod3d9ex -freq 60 -high -nojoy -novid -threads 4 -tickrate 128 +cl_forcepreload 1 +mat_queue_mode 2 -console -processheap"

I also have mini-freeze on almost all of my games at launches and then it fades away.
Can someone help me solve my problem?

thank you for reading
(sorry for my bad english)

Discussion is locked

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Answer
The delays on start?
Apr 9, 2018 1:32PM PDT

Points to usual HDD delays. After that the GPU warms it should slow. Be sure to put your laptop on a cooling pad.

So swap the HDD for SSD for starters.

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I start it within 10 seconds
Apr 9, 2018 10:16PM PDT

I forgot to mention that I also have a 128gb SSD and W10 64bits is installed on it

It is not a problem of heating, after one hour the card does not exceed 55°C at most and the processor 60

On the other hand my processor is at 100% of use on CSGO for example whereas my GPU only at 20-25%

My laptop is LENOVO LEGION Y520 15IKB (N or M i forget :/)

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Test it without the HDD
Apr 9, 2018 10:23PM PDT

And on a cooling pad. I've seen drops at 55 to 60C so calling it not heat is just being wishful,

If it's new, you also have a warranty issue.

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I use it for my study i can't use the warrantly now
Apr 9, 2018 10:31PM PDT

I would try to move CSGO on the SSD to see if there is a real problem with HDD

I already did a scan with Cristal Disk but no problem was found
No issues on the 3D Mark benchmark and neither on the windows RAM test:/

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What can i do to fix this ?
Apr 10, 2018 12:06AM PDT

If I scan with third party software will it help diagnose the problem?

I search on different website and I could see that the same model as my laptop encountered this kind of problem but I do not find the solution :/

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CSGO is what you study?
Apr 10, 2018 8:10AM PDT

Sounds to me you would have to get another laptop.

I deal with hundreds of PCs a month and dismissing a warranty is just a bad idea.

Good luck in your studies. Winner winner?

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No but i have my work on my PC :/
Apr 10, 2018 9:04AM PDT

What I mean is that I use it frequently for my classes and I can't afford to send it back for a game with no PC at my disposal until:/

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Looks like you are in a tough spot.
Apr 10, 2018 9:09AM PDT

If you want, post a Web Speccy. It usually has information that shows if the HDD is the issue or temps.

Remember that 55/60C is where many laptops throttle today.

Let's get to the web speccy report. NO. This won't fix it. It can only add details to what it usually is.

There have been folk that want a fix that doesn't entail a new HDD, cooling pad or something. They are only upset about this. Nothing you can do for them since to fix, we have to change parts and in some cases, the entire laptop.

Read how at https://www.piriform.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web

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Okay thanks i'll do it as soon as I can.
Apr 10, 2018 9:20AM PDT

And I'd like to add that I have no performance problems on the Valve VR test.
I expected to get fps drop but everything was working

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All that test means
Apr 10, 2018 9:35AM PDT

Is that it did well at the test.

As some note, IRL (in real life) tests don't apply.

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I have the results of WebSpeccy !
Apr 10, 2018 9:55AM PDT
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Answer
There are issues with the Speccy.
Apr 10, 2018 10:18AM PDT

Let's dive in.

1. SINGLE CHANNEL RAM.
This can lead to very hard to troubleshoot FPS drops. Why? Because the transfer rate from CPU to GPU is limited. The game when it starts can fill the GPU's buffer and as the scene changes the single channel can cause drops in frame rate.

I'd fix that if gaming is the goal.

2. 1060 GPU. Very nice. Too bad about the single channel RAM.

3. Seagate ST1000LM035-1RK172 has issues.
Look at the first SMART parameter. Those read errors cause all sorts of oddball delays when you least expect it. This is a bad drive. Change it for a good one.

4. Seek Error Rate on the Seagate is too high. This is not a good drive.

5. DNS server is your router. Can cause odd online gaming delays.
Try 8.8.8.8 next

6. Uptime. Take a moment to reboot your machine. For gaming, may want to reboot prior to a game session.

-> Results? I see the usual HDD and RAM issues. Should be cheap to clean this one up.

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I can't spend right now
Apr 10, 2018 10:34AM PDT

I would like to know if I can do anything about the software part

I had however well looked for benchmarks of this PC and review were good

The other models seem to me to work without problems I don't think it's really at the hardware level:/
Or maybe I ran into a defective HDD:/

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Why don't you think it's a hardware issue?
Apr 10, 2018 10:36AM PDT

You have the report, I read it. It's all there.

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Cause i feel like alone with this problem
Apr 10, 2018 10:46AM PDT

On this laptop models :/

When I buy a laptop that says "gaming" I expect to have the necessary performance to play I feel bad spending money again on a PC already designed for:/

Thanks for your help and i see in a near futur if i use the warrantly but i really don't want tout wait 1-2months :/

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Alone?
Apr 10, 2018 12:31PM PDT

This issue pops up all too often on PCs. That is, the iffy hard disk issue. The design of the laptop is OK. Just that iffy HDD is all too likely causing all sorts of issues. Let's say you do not want to use the warranty. Look at the rather cheap cost of the usual 500GB laptop HDD at amazon.

https://www.amazon.com/Black-Performance-Mobile-Hard-Drive/dp/B01DOL05OC/ is under 69 bucks. I know folk feel burned over replacing a new HDD but if the situation is that you can't give the machine back to the maker for the warranty then this is the cheap fix.

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Nothing change with a SSD :/
Apr 11, 2018 2:28AM PDT

Hello, so I put CSGO on my SSD and I had no change in performance
I also put Prime95 in the background to test my processor for 8 hours and over the last few hours I played with Prime95 a CSGO and that didn't affect performance I still have this problem

I'm really trying to figure out where it came from but having isolated the processor and disk problem I really don't know

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Answer
Have you fixed this problem?
Jul 12, 2018 11:07AM PDT

Same problem, same pc. Just got it yesterday and I don't know how to deal with that..

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Same?
Jul 12, 2018 11:59AM PDT

"3. Seagate ST1000LM035-1RK172 has issues.
Look at the first SMART parameter. Those read errors cause all sorts of oddball delays when you least expect it. This is a bad drive. Change it for a good one.

4. Seek Error Rate on the Seagate is too high. This is not a good drive"

If you just got it and see these issues, back it goes.