If there's no support from the maker, and the solutions from https://www.google.com/search?q=format+factory+error+0x00001&ie=utf-8&oe=utf-8 don't work, I'd try another program.
Kees
I have just downloaded Forum Factory to convert Flac files to MP3. I managed to convert two downloads, but on the third I got an error message as follows
Error 0x00000001
What does this error mean, and how can I convert this download

Chowhound
Comic Vine
GameFAQs
GameSpot
Giant Bomb
TechRepublic