Frankly if the product or support is failing your needs, time to ask for an exchange.
my problem is kind of weird im trying to put a policy on to a new 5001C with new(er) firmware, i need to put a IPsec policy on to it but even when i try to build the new policy on the new(er) 5001C it doesn't give me "IPsec" as an action
can someone help me figure out what im doing wrong?
I call in my friend that is trained on such. While I did write router code a long time ago, each system can be beyond your typical router and may have scripts or more that is not in the mainstream of support.
What I meant was that if the product or product support is missing, and you can send staff to training you can usually pay the maker for support or they'll have trained folk they know of in your area.
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A few seconds are all you need to get a better night's rest.