Start up the computer, open the DVD/CD drive, place the first Recovery disc in the drive, then restart the commputer.. As long as the BIOS is set to boot from the DVD/CD drive first, it will automatically start the Recovery disc.. Follow the prompts to do a "destructive" recovery, which will automatically repartition, reformat, then reinstall the operating system and all drivers and programs as it came from the factory.
If the BIOS is not automatically set to boot from the DVD/CD drive first, then you'll need to access the BIOS using the BIOS setup key (usually F1, F2, Delete, or Esc pressed immediately as the computer starts up), then change the boot order.
Hope this helps.
All my programs and drivers, both Audio & Tv tuner,Gateway recovery center, etc that came with my new GM5442 /Vista/ w/tv tuner were deleted when the service center replaced a bad hard drive. Gateway has helped download both drivers for the tv tuner and audio, but the audio keeps disapearing on every start up. So in order to put my pc back the way it came to me, I had to purchase a recovery disk which is arriving today or tomorrow, along with the Gateway security suite which I decided to try.
When I get this disk what do I have to do. I was told that I would have to format my hard drive C: . Use to have another drive that was a recovery drive before it was wiped out. Not there anymore. So to restore it back to the way I bought it, do I just format C and then put the new recovery disk in and follow the instructions ? Afraid of it being ruined even more. Just want it back the way it was when I purchased it.