Could you please repost your request for support in English? Not many members speak fluent Spanish and even then English is still the preferred language. Also, please include full details about what you're trying to do, including your current operating system.
Help, my PC with Windows 10 won't shut down properly
Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?