I'm happy to report that Aplus.net stepped up and was able to restore my site. The customer service folks called me a couple of times to get info from me and by the following Monday everything was up and running again. So, my confidence has been renewed. Since they really went out of their way to fix the problem and keep me in the loop, I'll reward them with my continued business.
I've been with Aplus.net for several years, following cnet's editor's recommendation. I haven't really had problems with it, but last weekend they "upgraded" their servers and everything for my website has fallen apart. They gave me wrong instructions to fix it and now my site has disappeared (I do have a recent SQL backup).
I need a new host company. A couple that have been recommended are HostRocket, BlueHost, HostMonster, and HostGator. Has anyone had experience with them? Are there others I should look at?
Thanks in advance!