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General discussion

First time Comcast install...tips and hints?

Jul 30, 2007 12:32PM PDT

Well, having lived in southern Delaware for many years now, we've had the pleasure (honestly) of dealing with Mediacom for our cable and internet, and all has been well.

In a few short weeks, however, it will be back to college for me and my new apartment, and at the same time, also a new account with Comcast for my cable and internet up there. Went through ComcastCableOffers.com to sign up for a 12-month TV & internet deal, and then called Comast yesterday to set up the install. It's for this upcoming Saturday, which will also be the first start of move-in at the new apartment, with a 1-4 install time window. So far, all has gone well, despite the horror stories.

That said, I'm trying to find out what's the best way to handle the install. I'll have 1 TV and then both my laptop and desktop, but was only planning on bringing my TV and laptop up this first day along with another new router I bought, just so those could both be hooked up and then I could add my desktop in with my final junk move in. Assuming the tech actually shows, anyone think this would be a problem, having the laptop and router and just saying (or not?) that I'll also be adding my desktop in a couple of weeks?

Also, in addition to the question of the computers being there, issue or not, do they typically try and install additional software junk, or just get the connection working and be done with it? Again, with our Mediacom, it was a simple self install kit and just selecting not to install any additional software...but I have no idea how Comcast does things.

TV shouldn't be an issue, but we'll also see. Any and all comments and suggestions are more than welcome!

Discussion is locked

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Anyone?
Jul 31, 2007 1:06AM PDT

Anyone have insightful tips from their own Comcast install...or at least in response to my specifics like having 2 computers and a router but only planning on having the one with me the day the install guy is there?

What about typical fees (or differences in them)?

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When I installed Comcast. . .
Jul 31, 2007 9:37PM PDT

several years ago, there was nothing to install. I connected my modem, called Comcast and gave them the MAC address, and done. Connected my desktop and I was on line. I've always been leery of running those "setup or installer" disks. If your PCs are set up for broadband, just plug them in and see what happens. If all is well, connect the router.

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Yes, but...
Jul 31, 2007 11:23PM PDT

Yes, exactly, that's just what we did with our Mediacom and their simple self-install. Free and as easy as could be.

But Comcast doesn't do that anymore, and being that this is a fresh start of cable & internet together (have been in the apartment before, just not with me), the install sort of goes hand in hand. I'm just worried about whether not having both computers present will go against their usual or just want to make sure to stop them from installing any of the extra software, etc. Basically, just get my cable working and internet pumping, and leave.

Anyone else with recent Comcast install experience?

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from a comcast worker
Sep 24, 2007 1:59PM PDT

Just have your laptop and you will be ok..

Comcast does have wireless router setups that they support but have a large install price (not really any extra monthly)

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Comcast install, DONE
Sep 24, 2007 2:56PM PDT

Actually, had it all done back in the beginning of August, and all went EXTREMELY well. The guy had to bump back the install window a couple of hours due to a previous job, but that wasn't a problem at all. Checked the cable outside the apartment, came up and made all new cables (yes, I had the typical department store ones, he referred to as "junk"), hooked up the digital box and my TV, then also the cable modem. Had to sit on the phone for a while with Comcast waiting for things to get setup, but once they were, he told me the tutorial stuff and was on his way.

Of course, the install wasn't free, but it was great to have someone who knew what they were doing and were very nice--even on an extremely hot, late Saturday afternoon. Afterwards, hooked up my own wireless router, and have been zinging along with the TV (digital box is quite nice) and internet, without a problem.