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Firmware Upgrade ruins my BD-P1200 Blu Ray player

by Daleaves / May 28, 2010 5:14 AM PDT

I had posted this in another location and had not received any feedback from Samsung. Just got off the phone with their "Customer Service" and what a joke, no help or empathy whatsoever. I cannot believe Samsung will not acknowledge this!!!

I have recently fallen victim to this same situation and after reading all the various threads
find it difficult to believe that Samsung still will not recognize this problem!! As early as this morning
I talked to their customer service and because my hardware is older than 1 year their suggestion
was basically that I am SOL and press the fast forward button for a few seconds to reset the machine.
Well need I say more, nothing works.

Any suggestions Mr. Samsung?

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Firmware Upgrade ruins my BD-P1200 Blu Ray player
by Samsung_HD_Tech Samsung staff / May 28, 2010 11:54 AM PDT

Daleaves,

I'm sorry to hear that you're having this issue.

If you have a transaction number from your call, post it here. If you don't, call back and try to have them escalate you and request assistance. If they don't, then ask for a number and post it here. I'll see what I can do to assist.

--HDTech

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Firmware Upgrade ruins my BD-P1200 Blu Ray player
by Daleaves / June 1, 2010 10:56 PM PDT

Hello,

Thank you very much for replying to this I appreciate your concern. I wrote the number down a few days ago when I talked to Samsung and hope this is the correct number 2007395225, as I wrote it on a piece of paper that contains several other pieces of information. My two biggest concern's right now are 1) that my machine no longer works from the upgrade and 2) Samsung's apparent lack of interest/concern noticed on my several calls. I really hope you can help in some way.

Thanks!
Steve

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Firmware Upgrade ruins my BD-P1200 Blu Ray player
by Samsung_HD_Tech Samsung staff / June 2, 2010 9:10 AM PDT

Daleaves,

Well, I'm sorry this happened to you.

I've sent your case up for a review with some of my notes, but ultimately the decision is up to them. Give it a few days for it to be reviewed. You'll hear back on this before I will, so keep me posted.

--HDTech

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Firmware Upgrade ruins my BD-P1200 Blu Ray player
by Daleaves / June 9, 2010 1:50 AM PDT

Good afternoon,

It has been a week now and I have had no reply from Samsung. Any suggestions? I see this firmware issue has become a problem for almost any owner of a Samsung Blu Ray player.

Thanks!
Steve

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Firmware Upgrade ruins my BD-P1200 Blu Ray player
by Samsung_HD_Tech Samsung staff / June 9, 2010 9:56 AM PDT

Daleaves,

I've sent a second request, however, I don't have any further information. You'll have to call 800-SAMSUNG and see if there are any new notes on this ticket. You can ask to be escalated, and you might note that the problem was caused by a firmware update if that's the case.

--HDTech

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I might be wrong but..
by tigger000005 / June 9, 2010 10:30 PM PDT

I might be wrong...but isn't the reset on the 1200 the "skip" button and not the "fastforward" ?????

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Firmware Upgrade ruins my BD-P1200 Blu Ray player
by Daleaves / June 10, 2010 2:41 AM PDT
In reply to: I might be wrong but..

I say FFWD as that is what SAMSUNG had mentioned to me, I certainly will try something else. THanks!

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this is a possible fix
by turnkit / July 5, 2010 5:32 PM PDT
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re
by Arr MiHardies / July 7, 2010 6:38 AM PDT
In reply to: this is a possible fix

Bump. Can someone please help with this. This stupid backlight dimming causes a lot of detail loss on dark scenes

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Samsung BD-P1200 Blu-ray player firmware update problems
by s1nnerTHEdev / April 25, 2011 3:53 AM PDT

I just did the last firmware update to version 2.9 that I had downloaded from Samsung's support website (http://www.samsung.com/us/support/downloads/BD-P1200), and now my Blu-ray player I payed $600 for 3 years ago, is bricked. It is still stuck at the LOAD screen, no matter how many times I unplug it and plug it back in. I tried the FFWD and even SKIP buttons to reset, but nothing. Anyone know whether Samsung is taking responsibility for this faulty firmware problem?

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Samsung BD-P1200 Blu-ray player firmware update problems
by Samsung_HD_Tech Samsung staff / April 29, 2011 3:49 PM PDT

s1nnerTHEdev,

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Excuses, excuses
by s1nnerTHEdev / April 30, 2011 2:10 AM PDT

Out of warranty or not, the firmware that THEY released killed my 3 year old Blu-ray player. The fact that so many people have had the same problem leads me to believe that Samsung released bad firmware. Samsung should take responsibility for this, but they haven't, just like they refused to take responsibility for their faulty HDTV capacitors for years. My hope is that enough people call Samsung reporting the same problem, and they finally suggest a REAL solution.

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What excuses?
by Samsung_HD_Tech Samsung staff / April 30, 2011 8:09 AM PDT
In reply to: Excuses, excuses

s1nnerTHEdev,

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Update
by s1nnerTHEdev / August 23, 2011 4:08 AM PDT
In reply to: What excuses?

Any updates on a resolution to Samsung's corrupt firmware that caused many of our Blu-ray players to turn into $600 bricks?

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Update
by Samsung_HD_Tech Samsung staff / August 24, 2011 5:31 AM PDT
In reply to: Update

s1nnerTHEdev,

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Samsung faulty firmware
by s1nnerTHEdev / November 7, 2011 9:02 AM PST
In reply to: Update
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