I'm sorry to hear that you're having this issue.
If you have a transaction number from your call, post it here. If you don't, call back and try to have them escalate you and request assistance. If they don't, then ask for a number and post it here. I'll see what I can do to assist.
I had posted this in another location and had not received any feedback from Samsung. Just got off the phone with their "Customer Service" and what a joke, no help or empathy whatsoever. I cannot believe Samsung will not acknowledge this!!!
I have recently fallen victim to this same situation and after reading all the various threads
find it difficult to believe that Samsung still will not recognize this problem!! As early as this morning
I talked to their customer service and because my hardware is older than 1 year their suggestion
was basically that I am SOL and press the fast forward button for a few seconds to reset the machine.
Well need I say more, nothing works.
Any suggestions Mr. Samsung?