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Firewire card problems

by TKengland / August 7, 2008 2:52 PM PDT

Last summer after reading reviews on here I purchase DCR-HC48 camcorder, also bought the firewire card Ieee 1934. This card didn't work with my Dell laptop. Dell tech said I needed a 2 port firewire card instead of this 3 port one. I bought a 2 port firewire card EC13942 on amazon its a startech.com brand. Plugging in this card caused my mouse to freeze.
Had my son talk to Dell for 3 hours today (I didn't have the patience) at first they said I need a 28 pin connector, then the next tech got it to work by putting it in while the laptop is turned off. The firewire card came with ulead's videostudio the 3 port one had 9 version, which I downloaded the expresscard works with this but it only lets you capture at most 2 minutes of video before it stops. The 2 port card came with the 10 version. I get an error when trying to install it. I tried uninstalling the 9 version by going to add/remove programs and get a error message so unable to remove this version.
On top of that my computer is now acting all funky like it has a virus or something. I keep getting pop ups for blank page and virus protection, computer has been compromised etc.
I tried going to system restore and it seems to get stuck on the restore page, I can click on the next button but nothing happens.
Do I have the right expresscard? Any advice on how to get my 20 hours of video on to a dvd?
I also have roxio on my laptop and get an error message with that too. I tried using the usb cable that came with the camcorder and couldn't get that to work or do anything either.
If I'm posting this question in the wrong folder please direct me to the correct one.
Any ideas on how to get the system restore to work?
When I go online using mozilla firefox I have no problems,its when I use internet explorer, it goes crazy.
Appreciate any advice before I trade this laptop in for a new coach purse.

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Collapse -
If Dell, Dell.
by R. Proffitt Forum moderator / August 7, 2008 10:02 PM PDT
In reply to: Firewire card problems

Actually this sounds like what happens when someone reloads Windows. But that is not in your post.

-> Dell sells a firewire card. Use theirs and if it fails using Dells factory installed OS then you have a Dell warranty issue.
Bob

Collapse -
Yeah
by TKengland / August 8, 2008 1:11 AM PDT
In reply to: If Dell, Dell.

I am using the same firewire card Dell reccommended, they showed us it on their website the only difference is from amazon it cost $41 instead of $69 at Dell.
I'll have my Son call Dell again today and try again. Thanks for the reply.

Collapse -
The cost of aggravation,
by R. Proffitt Forum moderator / August 8, 2008 1:16 AM PDT
In reply to: Yeah

Sorry this doesn't sound like a good savings. I'd get the Dell card so they are on the hook.

You didn't dismiss my thoughts about the OS install. Is there a story there?

Bob

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