Personally, I just go for the free AV programs like Microsoft's Security Essentials or Avast. There are a couple of others as well, the names just elude me at the moment.
In any event, the error messages from IE could be from a lot of different things, but probably malware, and no AV program or firewall would have protected you from yourself when you were scammed. For future reference to anyone reading this, Microsoft, Dell, and large companies like that will not cold call you about some alleged issue with your computer. So anyone claiming to call on behalf of those companies is trying to scam you.
Finally, taking advice from someone at Best Buy is dicey at the best of times. There are some people who will work there that have a clue, but even then, they're told to push these software packages that, as luck would have it, are sold right there in the store! Someone who is both skilled and ethical will rarely make it for very long at a place like Best Buy, Fry's, or wherever. You might get someone who is skilled, but will sell you a bunch of completely worthless software in order to make a couple dollars commission for themselves. More likely than that, is someone who has the technical aptitude, no offense, only marginally higher than yours.
I have a Dell XPS 8300, i-5 w/ 1T of HD, and 12 GB
of Ram (upgraded from 6). I also have a 3TB external
HD. When I originally purchased the computer in
January from Best Buy, it had Norton Anti-Virus on
it. I later added "System Mechanic" to it. A couple of
months later, I would be on the computer, and I would
get an error message that read," IE 9 has to shut
Has anybody else ever received a message like that?
Anyway in the message, they ask if you want to tell
Microsoft. One of the times I said yes. About two
months later, I get this call out of the blue, from this guy, purporting to be from Dell/Micrososoft. He remotely
takes over my computer, and I spend about 3 hrs. on-line while he's going through my files. To make a
long story short, yes he got my debit card#, but I
called my bank to canx it, before he could clean
When I told this to the guy at Best Buy, he suggested I
take both Norton Anti-Virus and System Mechanic
off my computer, and replace them with Norton 360.
Will Norton 360 do the job of both Norton Anti-Virus,
and System Mechanic? Thank you.