General discussion

Firefox woon't work after changing isp

I have recently changed isp. Have been using firefox as my browser for a few years now. After changing isp firefox will no longer work. Only IE. Following keeps coming up:
Problem Report
Access denied to system because of URL Filter Configuration.

Message ID

Problem Description
Your system was configured to deny access to the requested URL.

Possible Problem Cause
Request denied, as specified in the local filter list configuration.

Possible Solution
Contact your network support team if this problem persists.

Have contacted isp. Cannot help. Use avast and avg free. Windows firewall.

At a loss and no one else seems to know either. Suggestions greatly appreciated.

Discussion is locked

Reply to: Firefox woon't work after changing isp
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: Firefox woon't work after changing isp
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
- Collapse -
Is it only one URL?

Are you still able to type in the URLs to other websites an visit them normally, or is access to every website blocked within Firefox? Changing ISPs normally wouldn't cause such an issues, though related factors could include:

1.) ISP-supplied parental control software. Try disabling it and restarting your computer if it's installed.
2.) Modem configuration. Are you using the same modem or a new one, and have you customized or reset the configurations?
3.) Login requirement. Does your ISP require you to log into the service with a username/password before you can connect?

Let us know.

- Collapse -

Honestly do not know what has happened but downloaded it again, set up with custom and not express and it seems to be working. Will keep your ideas in case. Thanks for help.


- Collapse -
Re: proxy settings?
- Collapse -

Yes tried proxy, did not work, but have fixed problem-hopefully. Thanks.

- Collapse -
I had this problem before...

A friend changed ISP from Bellsouth (PPPOE) to RoadRunner. He was using a Linksys router and the settings for the router had to be changed to Automatic Configuration from the PPPOE configuration in order for the browsers to function. Could this be what you are experiencing?

- Collapse -

No everything was right, but problem fixed now. Thanks.

CNET Forums

Forum Info