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General discussion

Firefox quits when I open it.

by rootsnrocks Apr 13, 2009 7:18AM PDT

Hello.

I have an iMac 2.4 GHz Intel OS X 10.5.6

Whenever I open Firefox it quits and sends me a crash report. I have tried to uninstall Firefox and reload it a bunch of times. It still asks if I want to restart my old session even after getting rid of the files in application support.

Has anyone had a similar problem and found a solution?

Thank you for your help.

Discussion is locked

11 Posts
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Firefox Crash
by jedirock Apr 13, 2009 8:30AM PDT

Firefox works fine for me. To answer your question though, we'd have to know the error. Do you have the log, or a link to it online?

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the error post is...
by rootsnrocks Apr 13, 2009 9:45AM PDT

This is the error text:

Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0.8
BuildID: 2009032608
CrashTime: 1239666066
InstallTime: 1239640799
ProductName: Firefox
SecondsSinceLastCrash: 25220
StartupTime: 1239666061
Theme: classic/1.0
Vendor: Mozilla
Version: 3.0.8

This report also contains technical information about the state of the application when it crashed.

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Trash the Preference files
by mrmacfixit Forum moderator Apr 13, 2009 9:35AM PDT

which are found in Users/yourname/Library/Preferences

That should solve the restart old session problem

P

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Preferences trash
by rootsnrocks Apr 13, 2009 9:50AM PDT

org.mozilla.crashreporter.plist

This is the only file I find in that area.

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Firefox
by kaulainaistomcraft Apr 14, 2009 5:22AM PDT

I have the same problem with firefix & mac
my solution was - i installed another version of firefox and it works fine..

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Version 2 works fine..stay away from 3 if you have this prob
by rootsnrocks Apr 14, 2009 6:40AM PDT

Thank you.

That did it. I am surprised this is not a more common problem people are having with version 3.

There must be some program I have that does not get along with the new version???

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Mac OS Forum
by busstop2005 Apr 18, 2009 5:19AM PDT

Yes, I too have had the same problem with Firefox 3.; it "bombs" on the OPEN. I will try going to go back to version 2.3 and see if it
works...cause version3.xx does not work at all.

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Firefox quits everytime.
by bmonkey1 Apr 18, 2009 8:22AM PDT

I send a report everytime it crashes. I see no results the next time open firefox, it just crashes, crashes, crashes. But the next time i open a program and listening to a mp3 talk it doesn't crashes only the first time. On the next mp3 talk I have to do the same over again. Many times I wanted to delete firefox but I'm hanging in here.

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Sending reports,
by mrmacfixit Forum moderator Apr 18, 2009 11:11PM PDT

to Apple has the same end user effect as sending reports to Microsoft.

They are not designed to help you, nor will you receive an answer. While someone "may" collate the reports and possibly note that there is a trend, it will not help you at your next launch.

Rather than "hang in" why not follow the advice of the other posters and downgrade to version 2.x, which does not crash.

Either that, or use Safari

P

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Error Reports
by jedirock Apr 19, 2009 2:53PM PDT

Firefox has its own tool that launches after a crash to send a report back directly to Mozilla, so it does go right to the devs and not to Apple.

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But does not help the end user solve
by mrmacfixit Forum moderator Apr 19, 2009 9:49PM PDT

the immediate problem.
It still goes to the Mozilla equivalent of the Apple/Microsoft reporting desk.

P

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