Spyware, Viruses, & Security forum

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Firefox.exe problems

by katiebug57 / May 2, 2007 1:52 PM PDT

Win XP home edition, 512 MB RAM, 60 GB & 200 GB hard drive, AMP processor, use Office 2003

I'm having a hard time getting my postings to come up on cnet. This is my fourth try for this.

I keep getting, after I leave FF, a message that says that Firefox.exe has encountered an error and has to close. Then, when I try to use a different program, like Outlook, it takes forever to open. Someone on the xp site told me it was possibly a virus doing that.

I went to "search" and searched for all the Firefox files. Came up with two that were Firefox.exe that said they were "prefetch" files, whatever that means. I deleted those, and I don't get the Firefox message anymore.

HOWEVER, my computer refuses to go to sleep. The button on my keyboard makes my desktop go away, but it pops back up in a few seconds. Even from "start" and choosing the "hibernate" feature doesn't work. Could this be a virus as well?

PLEASE! Could really use some help on this.

Katie

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Katie, try to use Firefox safe mode
by Donna Buenaventura / May 2, 2007 2:48 PM PDT
In reply to: Firefox.exe problems

In start>All programs>Mozilla Firefox>click the Firefox (safe mode).
See if you'll not get the said error.
Sometimes the add-ons give problem. Did you install new add-on? Try to run FF safe mode or disable the add-ons.

BTW, our browser forum at: http://forums.cnet.com/5204-6620_102-0.html?forumID=14&tag=dir.forum

As for prefetch files, those are made by Windows.
Prefetching is the process of bringing data and code pages into memory from disk before it's demanded.

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OMG, so stupid!
by katiebug57 / May 3, 2007 10:52 AM PDT

Guess what my problem turned out to be? Yep, you guessed it: needed new batteries for my keyboard (mouse and keyboard wireless). I feel so stupid, and I sure spent a lot of time trying to figure things out. The good thing is, I guess, that I learned a lot more about my computer during this journey.

Katie

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