Windows Vista forum

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fingerprint error : clsid-not-found on starting windows vist

by payalarya / June 11, 2007 2:42 AM PDT

I bought this new Lenovo T60 laptop with a core II duo processor (1.83 GHz, 2 GB RAM, 32 bit OS) with Windows Vista Business on it. On startup (or resume from sleep/hibernate), it always gives the following error:

Fingerprint software error -
An internal error occured (object: clsid-not-found(Object::Remote::CLIENT|(Object::Remote::PROTOCOL_LOCAL|00000001fusserver)CID_PSHome::Main)).

The same message appears 7-8 times as i keep clicking OK. The system is also very slow in starting up because of this issue.

I would appreciate any help / pointers with which i can get rid of this!

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Tried Uninstalling/Reinstalling The Fingerprint Software?
by Grif Thomas Forum moderator / June 11, 2007 2:51 AM PDT

Here's a link that looks appropriate for your computer:

Hope this helps.


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I'm having same issue, your link takes me to Lenovo site
by SG1JeffH / April 30, 2015 6:52 AM PDT

Your link takes me to product site for Lenovo, I don't see a general fix.
I have an HP Pavilion dv6 Notebook PC, running Windows 7 Pro 64bit, and get this error intermittently at windows start up:

An internal error occurred (object: clsid-not-found(Object:Remote:CLIENT|(Object:Remote:PROTOCOL_LOCAL|FV:ServerApp:00000001) CID_Safe Archive: File Archive Cache))

In Device Manager, Biometric Devices, Properties, Tab: General (says working properly)
Says it is: Validity Sensors (WBF) (PID=0018)
Tab: Driver - I've clicked button: Update Driver, and it says is current.
Is it safe to:
1) Disable and then Enable (to see if issue is resolved, and if not,
2) Uninstall and Reinstall? - If I try this, is there any trick to find and reinstall the driver?

Thanks for any help you can provide,
- Jeff

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For the HP
by R. Proffitt Forum moderator / April 30, 2015 6:59 AM PDT

You would hit the HP site for your model and see if the app is on their download list.

The "Update Driver" button is not reliable. It hasn't been since before 2000 so I hope that everyone will pummel Microsoft into fixing or removing that button.

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Did you try to turn it off?
by R. Proffitt Forum moderator / June 11, 2007 2:51 AM PDT gives me enough clues to ...

"If the "Replace Windows logon with fingerprint-protected logon" option is checked within the ThinkPad fingerprint software"...

Which I then would uncheck!


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Oh it worked!
by payalarya / June 11, 2007 7:43 PM PDT

Thanks Grif, I uninstalled and re-installed the fingerprint software and it worked! Thanks a lot!

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