I just got an HD5, and so far I really like it. So far, I haven't had the ''crack'' issue, but i haven't had it that long. The software is really sluggish, but it isn't as awful as I was bracing myself for. I really don't see the software as something that will make me like the product any less, cause once I get my files the way I want them in the SonicStage Library, I can't see myself having to deal with it all that often.
There has been big arguement over the files that the player will play, and how you can't use the files on the HD5 on anything else...but I only think that is a problem if you want to use your player for anything other than just a music player. (That's all I'm intending to do with mine. I'm not using it for storage, or to transfer files)
My sister has an iPod, and I got the HD5, and she's jealous cause mine is smaller, has a replacable batter, and feels sturdier. I'm not sure how it compares with the Creative player.
I would like to buy the new HD5, but I still have some reservations. What happened to the "crack issue?" It seems this problem has been fixed, but it's still a concern for me. Also, how badly does the Connect software slow you down? I hear it has some hasslesome security features. Also, my dad has a Creative Zen Touch 20g, and I'm currently debating Zen vs. NW-HD5