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Question

Files being corrupted - Inuit Fixed Asset Manager files

by Nov 19, 2014 4:48AM PST

Hi all,

So i work at a small CPA firm and we are running off of Windows Server 2008 R2 Standard. The problems is there are files that are randomly being corrupted from an Intuit program we have installed on the shared drive. The program is called "Fixed Asset Manager." There is no support for this product, and I'm not convinced it is entirely on Intuit's end anyway. The program allows you to "rollforward" files from the previous version. Every few months we will roll the file forward, enter the new data and then save it. No problems with the file the rest of the day. We find out later on that the file was corrupted at some point and it corrupted all the way back to the first back up done since the rollforward date.


So my thought is maybe something to do with the back-up? Also, we have Trend Micro Security, but Inuit doesn't work well with Anti-virus programs so we have the fixed asset program under the exceptions on the scan (using the shared drive that the client files are located under). My IT guy is guessing the anti-virus is the problem, but since we have it listed as an exception and the problem is still reoccurring I'm not convinced of that either.

Im just looking for thoughts on where else I might look for a problem. No other files are being corrupted and my office has never had this problem versions. The new version or the Trend Micro?

Thanks for any help!

Discussion is locked

2 Posts
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Answer
Re: corrupted file
by Forum moderator Nov 19, 2014 5:00AM PST

Since the backup doesn't change anything in the file on the server, it can't have anything to do with the backup. And I' ve seen an antivirus being responsible for corrupting a file. So it has t to with the application program.

Now go and tell the boss that it's unprofessional for a CPA to use unsupported applications needed for the business. Although, if it's your own business, it's less unprofessional than if it's for doing work for his customers. I'd say it's time to find a different application.

Kees

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Answer
Sadly true.
by Forum moderator Nov 19, 2014 5:02AM PST

I've seen this on many shared over a network system for decades. The only fix I've learned to stand up to is to move the database from "files' to SQL. As long as the app opens files there is some risk a server/PC glitch can corrupt the files. The other solid fix is to not run it over a network.

I've encountered clients that are doggedly attached to their setup and we have the chat then leave them to their woes since there's really no cure if they continue with the same system.

As to the Antivirus, why is that needed? Is there some exposure to the web or users that needs that?
Bob

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