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file errors

My dictionary program has acted up when shutting down, giving the notation "an error has occurred in your application". Boxes saying ignore or cancel are there and no matter which oneis clicked, the same wording shows up "dicitiniry caused a general protection fault in module dictiniry.exe 003:2B45.
I have been told to i uninstall the Webster New World Dictionary (Zane Publishing) and re install it but when i try that i get "uninstall exe has encountered a problem and needs to be closed" etc
The dictionary does seem to be uninstalled tho because whn i click on the desktop icon i get " file error. Cannot find WDHook.DLL
and another box that says Can't run 16 bit windows [program and Cannot find file C:\recycle\etc etc
any suggestions at all>>> i seem to be able to use the dictionary when i insert the CD..
thanks for any suggestions....miller

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Re: file errors

In reply to: file errors


Have you tried reinstalling the program, then uninstalling again? Frequently, reinstalling "over the top" of the first one will place the correct uninstalling files back on the computer.

Hope this helps.


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Re: file errors

In reply to: Re: file errors

Hi: since my original message i have uninstalled two spyware type programs ( Pest Patrol and Zone Alarm) which i had just installed a few days ago. After uninstalling those two programs i was able to reinstall my dictionary program YET when exiting the dictionary program i still get the application error...telling me "an error has occurred in your application. If you choose Ignore you should save your work in a new file. If you choose Close, your application will terminate.
No matter which option i choose, i get a second application error box, telling me that Dictinry caused a general protection fault in module Dictinry.Exe at 0003:2B45. Choose Close (which is the lone option) and Dictinry will close.... and it does.
I have sent a question to Dell and i have been told i should back up every file and uninstall and then reinstall my operating system etc etc.
Ouch..............not sure i can do that...although i was referred to a self help page.

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