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File Encryption

Im a tech with the USAF and I have a customer that brought in a laptop that he had encrypted files on it with his smartcard. He then came to this base and tried to access the files with the same smartcard, but it is telling him access is denied. Either the encryption became corrupt or the certificates on the card have. Either way I really need to get into these files for him, is there anyway to do this?

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A few places to call.

In reply to: File Encryption

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what OS and what product did the encryption?

In reply to: File Encryption

even with smartcards, some windows products still tie a portion of the encryption key to the logon user. so, if the user was logged into a network domain at the time, the files may not be accessible unless logged in as the same domain user.

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User and Domain

In reply to: what OS and what product did the encryption?

It was encrypted with xp by just going to the advanced tab under folder properties and simply encrypting. It was done while the user was logged into the computer with his smartcard. He is using the same smartcard on the same computer. He logs into the computer since his profile is now in cache memory he can log in even if he is not connected to the domain. He has complete ownership of the files but it is still saying access is denied.

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he's going to have to login to the original domain

In reply to: User and Domain

the cached profile which gives him local access to the laptop is a different user than the one on the original domain. they may look the same, but they're not.

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