Please tell more about the files.
1. For such a downloaded file or doc tell the download link, so somebody here can try to download the same file as you did and see what happens. Just to check we download the right file: tell us the full filename (including file type/extension) and the size in bytes.
2. What program do you use to open the file?
3. What do you mean with "scaned to my computer"?
4. What program do you use to open that file?
When attempting to open a file or doc. that I downloaded from the internet or have scaned to my computer, the file conversion dialogue box opens up with directions to select encoding that makes your document readable.
Text encoding choices include Windows ( Default) - MS DOS - Other.
None of the above works.