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Resolved Question

Figure this one out...rattle your brain

May 9, 2014 11:00PM PDT

A Dell XPS 9000 with Win7 Ultimate won't boot, it fails and then times out and remains blank. With power still-ON rebooting finds a missing HD, thus failed boot again. Turn power-OFF and cold boot it finds HD and tries to boot with same results. You have to cold boot to load any CDs as you need to tell to load CD drive.

Testing confirms the HD is bad and/or the Sys. Vol. is super corrupt. Win7 repair disc does some minor repairs but never fixes it totally.

Order new HD, cloned old to new. Since, this is a Dell, the 3 partitions it has are cloned(tried). The partitions are made, but only the Dell diag(test), recovery have data, and OS is blank or not even a 0 amount, just [---]. The cloning s/w Clonezilla generated the results. I then used the Win7 repair disc to find the recovery partition and use it, can't launch. Try it as an image from original HD, no go. I danced all around it, even clone to an another HD, then flash drive. Proving either the cloned s/w is bad from bad HD, or somewhat it wasn't entirely cloned correctly, though I thought that. When I reveal the partitions to check contents, it finds storage used, but folder is empty. I intend to re-install the Dell OS, but all that is hosed. i tried some other Win7 install and it got hosed(worked before). The idea was to have a bootable Win7 HD, then copy whatever data to allows user access and then after waiting for ordered recovery disks, install and have an all Dell working setup. Of course, no prior image or generated OS discs available.

I just find having what appears to be good recovery partition and tests are OK, that I can't launch it. maybe, the long hrs. were taxing, but I finally left after 4.5hrs.(2nd day) I had other tricks to try, but time wasn't there and best to have true working recovery disks before it all got hosed.

What do you think? Once i have a full recovery disk, it will work then and i still don't know why my install discs didn't allow it to finish install, but it did. I will post with final results. This is one of those head scratchers I come across now and then.

no tada -----Willy Happy

Discussion is locked

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Best Answer

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4th try...it boots
May 24, 2014 12:14AM PDT

After getting Dell capable recovery discs and drivers, etc., I was able to return the PC to a booting one. It did however, clean out the previous old cloned partitions. It's NOT a day-1 return to a Dell bundle setup but a working system PC. The recovery and test partitions did get removed. Upon adding the old HD as a 2nd HD, it would only see the those 2-partitions, the main OS one unrecognizable in windoze. Yeah, I could probably retrieve some data under Linux but I'm not there for recovery but h/w fix. i explained that and offered services that provide that. The long slug of getting the PC and running has more tools into the bag and another lesson in that nothing is typical, surprises are present.

My recovery discs allowed MS authorization after procedure. Next, all those drivers got taken care of. Also, the actual fact a new HD had to be installed just added to the litany of issues to resolve. Let's not forget the prior loss of time of using different version OS install that didn't work as the bios prevented that. On this last visit it took 3.5hrs. to get it going and that's with hardly any pitfalls, just one step after another.

tada -----Willy phew, its done

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Answer
Neat.
May 10, 2014 1:55AM PDT

That issue(s) has some prior findings (personally found ones no less) so here's my rundown.

1. Overtaxed/old PSU.
2. Dodgy to bad SATA cables.
3. The BAD CAPS plague.
4. Bad parts.

Cloning a banged up OS will clone the problems. As a test I will slip in a fresh HDD and install fresh to that.
Bob

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It boils down to precursor EUFI
May 16, 2014 3:45PM PDT

XPS/Studio PCs from Dell reload in an entire different procedure as was expected. having no factory discs and a bad HD, just ruined my day. Recovery steps require both the discs and recovery partition to reload to day-1. Plus, in order to use the factory key, that has to be done this way because of bios embedded reference SKU #. This is why, I get hosed every time I try a different version of an Win 7 OS. I hope completely new discs will do the trick as in OEM OS builder pac that customer has now ordered. I plan to order from Restore.solutions as they seem to have the right discs to try the true factory method.

http://restore.solutions/en/DellStudioXPS9000/

When I tried at Dell and entered the service# to order discs it referred that I wasn't in USA&CA and invalid to order. I know I entered the right #. The new link Dell provided was for Spanish reload discs. What a crock, so the vendor link above should help??? According to the vendor wording, these are restore discs, NOT repair, which the customer had ordered, thus incorrect for my recent return trip.

Dell method, click on the [here] links when displayed

http://en.community.dell.com/support-forums/software-os/f/3524/t/19271683.aspx

tada -----Willy Happy

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All the more reason to find a local reliable builder
May 16, 2014 11:45PM PDT

if you can't DIY. I don't know what the extra cost would be to Dell or other big name PC makers to just have the recovery media in an envelope stuck to the inside of the cover. I'd say no more than a couple bucks? Why the practice of providing recovery media has gone out of style makes no sense.

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Style or practice?
May 16, 2014 11:51PM PDT

I find recovery media has not gone out of style but rather the practice of supplying it.

There's good reasons why it can't be supplied where are mostly because of cost and it would likely be out of date when you open the box. That is, to produce the laptop is one thing but all this has been discussed why before.

In short, moving the recovery media creation to the end user means you get the latest recovery media version, lower purchase price and also can choose how many copies you want to keep around.

Sounds like progress to me!
Bob

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I understand the reasoning, but...
May 17, 2014 12:10AM PDT

i realize why Dell and many other OEM PC makers have gone this route. However, if the user isn't keen on generating those recovery discs or get them when the opportunity is present(under warranty) it becomes a real hassle to get things going again. Sure it depends on the user to provide themselves the rescue plan, but you and I know this has been a constant "newbie issue" if there was one.

Now, I just hope the new OEM pac will be enough to reload the OS, if the bios reference scheme kicks-in and stops it. Which is why I will be ordering the other vendor discs and they are PC model# specific, will be useless on any other Dell or system.

ah chucks -----Willy Shocked

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For those, they can buy it or for Dell, download it.
May 17, 2014 12:23AM PDT

Given I can get blank DVD for pennies I think I'll continue to make those over paying for them and take the discounts on the PCs instead.

HOWEVER it's been pointed out for years that something is still fundamentally broke in regards to PCs. That is, they are too fragile. One wrong move by the owner and blammo. Well I guess it's the same for cars but at least on a PC they don't lose life or limb.
Bob

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They made it
May 17, 2014 1:48AM PDT

impossible for folks to repair their own vehicles too . I miss the old days when you could just adjust a set of points with a matchbook.

Digger

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All well and good but, in my own experience, folks mess
May 17, 2014 7:40PM PDT

things up earlier rather than later with a new machine. At several years down the road, the story changes and the recovery media...if available...becomes a last resort. So why even bother with a recovery partition then?

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I noticed that
May 17, 2014 9:51PM PDT

Between malware and folk blasting away with registry or system speekup apps the recovery partition may get damaged. HOWEVER at the office the only time it fails is when the HDD fails. The recovery partition system IMO is great and addresses how to recover this old system.
Bob

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Answer
download some bootable software
May 11, 2014 12:03PM PDT

that will burn to a DVD, like a Linux distro LIVE DVD. There are some LIVE CD also around like for Knoppix. See if the computer boots to it OK. If so, then software problem.