bradndeedra,
Okay, Mr. Samsung Ambassador....my apologies if I posted my first question in the wrong place...
Anyhow, long story short...we purchased our television about 3 or so years ago. Since then we have had to replace 2 bulbs and now the infamous white/black dots have appeared on our television.
Called the 800 number...got a call advising that our model number is not covered. What kick in the gut to know Samsung is aware of a defective chip issue, but my chip is not covered. My husband and I have been loyal Samsung customers, but with the issues we are having with this television that loyalty is wavering.
Please see if you can help us get this issue resolved.
Ticket Number:
4111796354
I would love nothing more than to once again fly the Samsung flag...
Thanks in advance.

Chowhound
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