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Resolved Question

Feeling Burned - White/Black Dots HLT5076SX/XAA

by bradndeedra / July 27, 2011 10:26 PM PDT

Okay, Mr. Samsung apologies if I posted my first question in the wrong place...

Anyhow, long story short...we purchased our television about 3 or so years ago. Since then we have had to replace 2 bulbs and now the infamous white/black dots have appeared on our television.

Called the 800 a call advising that our model number is not covered. What kick in the gut to know Samsung is aware of a defective chip issue, but my chip is not covered. My husband and I have been loyal Samsung customers, but with the issues we are having with this television that loyalty is wavering.

Please see if you can help us get this issue resolved.

Ticket Number:

I would love nothing more than to once again fly the Samsung flag...

Thanks in advance.

bradndeedra has chosen the best answer to their question. View answer
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All Answers

Best Answer chosen by bradndeedra

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Feeling Burned - White/Black Dots HLT5076SX/XAA
by Samsung_HD_Tech Samsung staff / July 28, 2011 3:02 AM PDT


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by bradndeedra / July 28, 2011 6:36 AM PDT

Will do. Thank you for your assistance! Fingers crossed...

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It's Fixed!!
by bradndeedra / July 30, 2011 1:44 AM PDT
Thank you so much to the wonderful Samsung Ambassador!! We took our television to the repair shop this morning and it was fixed.

Kudos to Samsung and their extraordinary customer service! It is second to none! The owner of the repair shop told us that several makes of televisions have had the same white/black dot issue with their chips, but that Samsung was the ONLY one who would take care of the issue for its customers. He also said that he didn't think Samsung would continue to take care of this issue for much longer because the chip in question was manufactured several years, if you have this issue get it taken care of soon because time is running out.

Anyhow, thank you again for interceding on our behalf and we will FOREVER be Samsung customers!!
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It's Fixed!!
by Samsung_HD_Tech Samsung staff / August 1, 2011 2:45 AM PDT
In reply to: It's Fixed!!


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