Okay, Mr. Samsung Ambassador....my apologies if I posted my first question in the wrong place...
Anyhow, long story short...we purchased our television about 3 or so years ago. Since then we have had to replace 2 bulbs and now the infamous white/black dots have appeared on our television.
Called the 800 number...got a call advising that our model number is not covered. What kick in the gut to know Samsung is aware of a defective chip issue, but my chip is not covered. My husband and I have been loyal Samsung customers, but with the issues we are having with this television that loyalty is wavering.
Please see if you can help us get this issue resolved.
I would love nothing more than to once again fly the Samsung flag...
Thanks in advance.