Samsung forum

Resolved Question

Feeling Burned - White/Black Dots HLT5076SX/XAA

by bradndeedra / July 27, 2011 10:26 PM PDT

Okay, Mr. Samsung Ambassador....my apologies if I posted my first question in the wrong place...

Anyhow, long story short...we purchased our television about 3 or so years ago. Since then we have had to replace 2 bulbs and now the infamous white/black dots have appeared on our television.

Called the 800 number...got a call advising that our model number is not covered. What kick in the gut to know Samsung is aware of a defective chip issue, but my chip is not covered. My husband and I have been loyal Samsung customers, but with the issues we are having with this television that loyalty is wavering.

Please see if you can help us get this issue resolved.

Ticket Number:
4111796354

I would love nothing more than to once again fly the Samsung flag...

Thanks in advance.

bradndeedra has chosen the best answer to their question. View answer
Discussion is locked
You are posting a reply to: Feeling Burned - White/Black Dots HLT5076SX/XAA
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Feeling Burned - White/Black Dots HLT5076SX/XAA
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Best Answer chosen by bradndeedra

Collapse -
Feeling Burned - White/Black Dots HLT5076SX/XAA
by Samsung_HD_Tech Samsung staff / July 28, 2011 3:02 AM PDT

bradndeedra,

Collapse -
Thanks....
by bradndeedra / July 28, 2011 6:36 AM PDT

Will do. Thank you for your assistance! Fingers crossed...

Collapse -
It's Fixed!!
by bradndeedra / July 30, 2011 1:44 AM PDT
Thank you so much to the wonderful Samsung Ambassador!! We took our television to the repair shop this morning and it was fixed.

Kudos to Samsung and their extraordinary customer service! It is second to none! The owner of the repair shop told us that several makes of televisions have had the same white/black dot issue with their chips, but that Samsung was the ONLY one who would take care of the issue for its customers. He also said that he didn't think Samsung would continue to take care of this issue for much longer because the chip in question was manufactured several years ago...so, if you have this issue get it taken care of soon because time is running out.

Anyhow, thank you again for interceding on our behalf and we will FOREVER be Samsung customers!!
Collapse -
It's Fixed!!
by Samsung_HD_Tech Samsung staff / August 1, 2011 2:45 AM PDT
In reply to: It's Fixed!!

bradndeedra,

Popular Forums
icon
Computer Help 51,912 discussions
icon
Computer Newbies 10,498 discussions
icon
Laptops 20,411 discussions
icon
Security 30,882 discussions
icon
TVs & Home Theaters 21,253 discussions
icon
Windows 10 1,672 discussions
icon
Phones 16,494 discussions
icon
Windows 7 7,855 discussions
icon
Networking & Wireless 15,504 discussions

REVIEW

Meet the drop-resistant Moto Z2 Force

The Moto Z2 Force is really thin, with a fast processor and great battery life. It can survive drops without shattering.