General discussion

CNET Forums redesigned -- post feedback and bugs here!

May 2, 2019 11:29AM PDT

Welcome to the redesigned forums!

Now that you are all experiencing the newly refreshed forums, please take some time to get accustomed to it.

If you see anything strange or broken, missing or experience a flow that you just aren't happy with, this is the discussion thread to let us know about it. There are a lot of moving parts in the forums and I'm sure we may have missed or overlooked something with this change.

Thank you all in advance for your feedback and help in reporting anything that may be broken! I hope you like it.


Post was last edited on May 2, 2019 4:23 PM PDT

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May 2, 2019 6:20PM PDT

If I open a thread the only thing I have is this up arrow to see whose talking to who.
That's ok if there are only a few post in the thread.
When there are 20/30 post it gets a little clunky to keep scanning up and down.
As I recall the old format give a clue about which post each post was responding to?

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red arrow
May 2, 2019 10:00PM PDT

Not sure if you noticed, but try clicking on the red up arrow. This will anchor you to the post it is replying to. In the old forums it used to display the title of the replying post which was a link to the original post. We removed that extra line of text to get rid of the clutter. Give it a try and let me know what you think. Thanks!

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(NT) Thanks....will test that
May 3, 2019 12:46AM PDT
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May 4, 2019 5:05AM PDT

Bin the red arrow and put back the line that shows what post the post is replying to.

Take the on/off button for the visual editor and move it out of the text area.

If the visual editor is set to off do not display the editor features.

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Also noticed this
May 3, 2019 4:39PM PDT

The redesign is very clean looking, but there needs to be more visual cues telling me where I am in the conversation. A bit hard right now to figure the flow.

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Thank you for the feedback on the design, rzrbid!
May 3, 2019 5:07PM PDT

Can you specifically tell me what you mean by "more visual cues telling where I am in the conversation"? Are you referring to your own posts? Or something else?

Can you give me an example to get a better understanding what you mean? Also was this something in our old forum design?

Much appreciated!

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Red arrows are a bit too minimal
Jun 5, 2019 4:14PM PDT

Sorry for the late reply! Haven't been around for a while. Mostly, it's that there's nothing visual guiding me to the parent post. For example, if you go to Reddit and visit a post with many comments and nested comments, you'll see vertical lines that drop from the parent comments. The red arrows do the same thing, but replies aren't indented all that much so sometimes it's hard to pick out where the red arrows are leading back up to. Of course I could click on it, but it'd be easier just to see how many nested replies I'm in by.

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Thank you for the feedback, rzrbld.
Jun 6, 2019 9:14AM PDT

Have you tried using the collapsed view (tree view) to get a better glance of the entire thread (below the OP's post on the right, there is collapse link which you can toggle back and forth between the expanded/collapsed view? Does that help? Let me know.


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Help posting comments
May 3, 2019 1:24PM PDT

I can't figure out where else to post this... I can't seem to post a comment on any articles when signed into my CNET app. I've tried to post too numerous articles this past week and it shows my writing - formatted as long, non-wrapped text- but clicking 'post' does nothing.

Can someone help? There's no place to ask for help in the CNET app.

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Hi CaptMayday,
May 3, 2019 1:39PM PDT

Are you running the CNET iOS app or Android? Are you already logged in when posting the comment? If not, make sure you are logged in prior to posting the comment.

We are aware of a bug currently in the Android CNET app where comment submission will not work if you attempt to post a comment immediately after logging into CNET. To get around this bug for the time being, make sure you are logged in before posting a comment in an article.

There is fix for this going out I believe next week sometime, so hang in there. Let me know if the work around works for you.

Thank you and sorry for the inconvenience.

Post was last edited on May 3, 2019 1:41 PM PDT

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Myself, I just stay logged in, on Android.
Jul 17, 2019 2:12AM PDT

Not a security problem, since I have no secrets here. And I guess I was avoiding the login bug.

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One thing I miss (or haven't found it yet)
Jun 28, 2019 8:17AM PDT

is the ability to cancel a message or reply altogether while in the middle of composing it. All I know to do is hit the back button and hope it didn't post. Yeah...too often I'm writing hate filled comments and experience remorse before completing the message. Happy

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Your not alone there
Jun 28, 2019 9:45AM PDT

When I was on heavy pain meds, I would post some dumb stuff and regretted it afterwards . Had to edit the post and just have the post read Edit..

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who needs heavy pain meds
Jun 28, 2019 11:04AM PDT

who needs heavy pain meds to post dumb stuff. I don't have that excuse.

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Hi Steven,
Jun 28, 2019 11:00AM PDT

Yes, this is something we accidentally removed and we will be putting the "Cancel" back into the reply form. Sorry about that.

The post won't submit until you click the Submit button, so you are safe just by refreshing the page.

Again sorry for the inconvenience.

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back button works for me
Jun 28, 2019 11:02AM PDT

I use the back button all the time to stop Happy at least there is an edit button that can fix things if regretting after submitting Happy

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(NT) Steven, real men don't remorse.
Jul 17, 2019 2:15AM PDT
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Jul 14, 2019 7:20PM PDT

Bin those arrows from threads.
Put back the line in each post that shows what post the post is responding to.
If you get into a long thread it is difficult to see who is responding to who.

Next thing.
If you click on reply it opens a small box which you can type in.
However it types in small characters.
Make the box and the characters bigger.
The same size as the preview box and characters.

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create a discussion button hidden on mobile
Aug 1, 2019 5:42AM PDT

1. You need to move the "Get the App" button because it is hiding the create a discussion button.

This in on my iPhone iOS 12.3.1 when using Chrome or Safari.

2. Why does the Cnet app not have cnet forums? This makes no sense. I only loaded the app to read/follow the tech forums. With out the forums the app seems useless. Or is the forum button hidden in the app???

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