Question

FBI Moneypak Virus?

Jul 27, 2013 9:47AM PDT

This has taken over one of our usernames and will not let us do anything, we had to ctrl,alt,delete in order to switch users or shut down. It says to send money to release our computer. We have McAfee total protection and it it all green. I went through trend micro to do a scan and it came back 0 problems.Our computer has been running slow for a while and I did a malware scan on it and it removed numerous infected files about 2 weeks ago.What can we do to get our computer back??

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Answer
Try
Jul 27, 2013 10:47AM PDT

Using System Restore to go back to a date prior to the infection.

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Answer
We Do It This Way
Jul 28, 2013 3:08AM PDT

The FBI/Moneypack and newer ICE CyberCrime ransomware will frequently prevent using System Restore and sometimes using "Safe Mode with Networking" as well.. We've found some success in getting around the "lock screen" by starting System Restore from "Safe Mode with Command Prompt". Try restarting the computer, immediately start pressing the F8 key, once per second till a select screen loads. Use the up/down keys to select "Safe Mode with Command Prompt" and press the "Enter" key.

The next step may require you to be quick. (The malware will try to block this screen as well but it takes a little longer in the command prompt.) Log in as your normal username, and when the command prompt window loads, immediately type: "C:\windows\system32\restore\rstrui.exe", then press the "Enter" key.. When the System Restore window shows up, select a date prior to when the problem happened, click "Next", then follow the prompts to restart the computer and restore back to a time.

After the computer is restarted, if the lock screen is gone and you can access your computer, then download, install, update, and run BOTH of the free tools below, at separate times, of course.. Run full system scans and delete anything they find.

Malwarebytes
http://www.filehippo.com/download_malwarebytes_anti_malware/

Hitman Pro
http://www.surfright.nl/en/hitmanpro/

Hope this helps.

Grif

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does this also apply to the DOJ variant?
Jul 29, 2013 1:43AM PDT

Suppose i can't access the system restore?

Does this spread to other hard drives connected?

The guy at the computer store says it has to be reformatted, but I need those documents. Could I put the infected drive into the slave position on another computer to move/copy the files without infecting the other computer?

TIA

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The variant I know of? No.
Jul 29, 2013 1:54AM PDT

But the variant is simply a play on javascript and a homepage hijack which is a really good one as I find most folk will second guess advice as well as not know how to change the home page. Some can't get off line to run up the browser to change the home page. Grif's advice is solid but as more of these pests arrive we have more to learn.
Bob

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Not sure what you mean...
Jul 29, 2013 2:56AM PDT

This thing comes up as soon as I log in, before it's finished loading, no access to to the desktop at all, let alone the browser. this is in WinXP home

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I'm sure what I mean.
Jul 29, 2013 3:00AM PDT
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Maybe, Maybe Not
Jul 29, 2013 4:42AM PDT

All you can do is try... As we've seen, sometimes the block screen will allow you barely enough time to access the command prompt and type in the system restore command... Sometimes it won't...and sometimes, if you keep on trying, you can hit it just right and it will let you get where you need to be..

Last week, we tried and tried to access System Restore through Safe Mode a number of times.. When we were just about ready to call it "quits", the System Restore window popped up and we were able to run SR.. After SR restarted the computer, the "block" screen was gone and we were able to run the removal tools.

Then again, we've had a few where nothing would work and we had to wipe the drive and reinstall everything back to factory conditions.

Hope this helps.

Grif

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If system restore is blocked and not possible -
Aug 27, 2013 10:23PM PDT
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Re:FBI Virus System Restore in Safe Mode with Command Prompt
Aug 30, 2013 11:22PM PDT

Wow - How did you EVER type that fast? I can only get as far as 'C:\windows' before it knocks me back to that *%?& screen! Happy Don't suppose there's any way of pasting that command line somehow to speed things up a little? My infected computer is an old Dell Inspiron 9200 (Microsoft Windows XP Professional Service Pack 2) that hadn't been used in awhile, and I was in the process of trying to connect a Netgear Wireless USB Adaptor when this all began. (Not sure if the two events are related, but that's the order of what happened, nonetheless.) My working computer is a MacBook Pro (Mid2009 OS X LION 10.7.5) so (sometimes) it's presented a problem when trying to run software to a flash drive as it wants to download the mac version. Guess I'll keep typing that command over and over to try to get faster so I can beat that (razzlefrazzle) block! (Maybe if I type in 'Administrator' in the User Name instead of the usual User Name that might buy me a little time....only problem there is, I don't remember the password....OY!)
Thanks for any help!

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In Cases Such As Yours...
Sep 5, 2013 6:45AM PDT

....there may be no other solution than to reformat the drive and reinstall Windows.. Just one more thought... If you've already got a second user profile on the computer with admin rights, try logging in as the other user, then run the scanning tools as the other user.. It won't cure the problems entirely, (you must run the scans from the infected user to remove everything), but it might clean things up enough where you can use the System Restore instructions in the infected user's profile.

One other option is to create a bootable rescue disc such as the one below.. Create the disk on a second computer, then boot from the CD and run the scan from the CD.. As before, it may remove enough of the infection so you can access System Restore when logged in as the infected user.

http://forum.avira.com/wbb/index.php?page=Thread&threadID=82163

Hope this helps.

Grif

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Answer
BTW. Tells you a lot about "total protection"?
Jul 29, 2013 3:11AM PDT

Grif is spot on here but be sure to check out his other posts and don't for a moment think this total protection is all that.

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