Bob: Finally tried the online " problem solver," and found a video detailing seven different areas where
the hapless customer might find relevant product and serial numbers, e.g., on top, amongst the cartridges,
inside the top, at the bottom, etc. Finally, on the back, where they were!
These were then copied by hand, then inserted into a "help" area. After putting in various irrelevant additional data to iD me, and verify my warranty status, I was presented with three boxes in which to detail my problem by email, with vague predictions as to when I might receive a response. FYI, No "chat" mechanism exists. Their response did come this morning in a one-line statement that I need to use the document feeder (with a mis-spelled word.)
I once had an expensive 3-year HP warranty that took literally hours attempting to get phone help--before giving up. There was no recourse. HP had simply sucked up several hundred of my dollars in the robotic style of a slot machine. At least I learned never to get sucked into one of those again.
I'd like to place this response into the HP Forum as well. Could you help me with that?
Again, my thanks to you, Bob. This is a great forum.