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Question

favorite list does not work on cable TV

Jan 3, 2015 7:46PM PST

I purchased new UN48H6350 model for Christmas. Many of the functions do not work; very disappointed; however, great picture.

Samsung chat support informed me the favorite channel listing does not work in the USA if the set is sourced to a cable company. They are right. Does anyone know a work around for this problem?

Discussion is locked

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Answer
From cable
Jan 4, 2015 12:41AM PST

Then the favorites list would be a feature in the cable box. Favorites would be something that applies to the tuner input and not say HDMI.
Bob

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Favorite listing
Jan 4, 2015 7:43AM PST

The cable box is the one the FCC required everyone add to their TV's last fall. It has no menu function. What I originally stated is correct. Samsung Support stated that the favorite function does not work in the USA which unfortunately also includes other functions for this TV. This function will work for over-the-air source material; will not work for cable or satellite boxes. I have found many of the functions the manual states the TV has do not function; one receives a popup box "Function not available" if you try to use the function. I have found much of Samsung material is very misleading and deceptive; and, in some cases just not true.

For practically no cost to them they could fix the software and send out an update. This would make many customers very happy.

I was hopeful someone had a work around for this issue.

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That's quite the problem.
Jan 4, 2015 8:38AM PST

If you have been following along the cable company war on consumers, they not only are encrypting prior clear channels but not playing ball with TV makers. Your complaint should apply to all makers.
Bob