Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

Faulty parts?

Sep 5, 2017 5:38AM PDT

I recently moved apartments and had my desktop computer with me when i moved. Ever since i moved i've had problems with my computers sound. First of all neither my front or rear audio jacks work - even after updating multiple drivers, including motherboard. Therefore i had the idea that i could buy a bluetooth dongle so that i could wirelessly use my headphones, because they have that feature. At first this worked fine but then it began diconnecting and i eventually bought a new bluetooth dongle. The same happened again where it kept diconnecting my headphones. I most recently then tried to delete and update even more drivers and test my headphones on another computer with bluetooth, where they worked, and i can at this moment not even connect my headphones to my computer.

Specs/DxDiag
https://pastebin.com/nFiPxXDv

This is really killing me, so please help. Thank you in advance!

Discussion is locked

- Collapse -
Answer
You moved
Sep 5, 2017 8:16AM PDT

That means an entirely different wireless situation of signals surrounding your new location, any or all possibly interfering with your reception, either from your computer or your headphones. Check for other signals in the area, I bet you'll find a number of them. If you like sitting near a window on couch or chair, then maybe some metal based blinds you can draw to block outside signals that penetrate through. Based on what you said, interference locally seems the problem.

- Collapse -
Answer
From that pastebin.
Sep 5, 2017 9:23AM PDT

No sound card was found.

That's a big clue why you can't use audio jacks. Talk with the PC maker about what card you might have and how to enable it and what driver to use.

The reason Bluetooth might work is that audio can be shipped over Bluetooth but as to dropping Bluetooth is in the same frequency range as WiFi so if there is heavy WiFi use with many routers, you may see it drop out. Also, distance to the dongle matters. If you have it plugged into some desktop behind the metal case that kills some of the single. I'd try an USB extension cord so the bluetooth dongle is up on the desk and visible.