Computer Help forum

Question

Fatal Procedure

by Festkoperphysik / November 7, 2014 4:00 AM PST

Hello,

I am new in this Forum.I was looking for a forum to take some advice about a problem.

My computer is very slow and sometimes appear the following

searchprotection.exe Fatal application or procedure (I do not remember exactly the word) and following by

Unhandled Exception Please Report it
C:\ProgamData\SearchProtection\log1.txt

with the choice OK.

I do not know what does it means.
If someone help me I will grateful.Thank you in advance for your time.

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All Answers

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Answer
Sounds like malware.
by Dafydd Forum moderator / November 7, 2014 4:04 AM PST
In reply to: Fatal Procedure

Have you run any scans?
Dafydd.

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answer
by Festkoperphysik / November 7, 2014 4:10 AM PST
In reply to: Sounds like malware.

Scans? Maybe, I do not what do you mean.I do not have English as tongue language and I know only the basics from pc.

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Answer
Re: searchprotecton
by Kees_B Forum moderator / November 7, 2014 4:10 AM PST
In reply to: Fatal Procedure
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result
by Festkoperphysik / November 7, 2014 4:29 AM PST
In reply to: Re: searchprotecton

The search has resulted 2 items

the first is the searchprotection.exe.exp

with the details
Name searchprotection.exe.exp.xml
Type XML document

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Wait for Kees to reply.
by Dafydd Forum moderator / November 7, 2014 4:35 AM PST
In reply to: result
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Wait stop!
by Dafydd Forum moderator / November 7, 2014 4:42 AM PST

If you are using XP do NOT use the removal guide. If not running XP it's OK.
Dafydd.

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Why that exception for XP?
by Kees_B Forum moderator / November 7, 2014 5:12 AM PST
In reply to: Wait stop!

And I would like to hear the details of the program from the OP, before suggesting how to remove it (if it needs removal, which is likely).

Kees

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XP exception.
by Dafydd Forum moderator / November 7, 2014 5:18 AM PST

If it is this malware it's sometimes bundled with Conduit. Removal Conduit is booby trapped and removes a Windows file which results in XP being unbootable.
Dafydd.

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Re: item
by Kees_B Forum moderator / November 7, 2014 5:16 AM PST
In reply to: result

That's not an exe file. That's an xml-file. Keep searching and once you found it, answer my three questions.

Also:
- give the exact error message if it occurs again.
- the message says to report the contents of the file C:\ProgamData\SearchProtection\log1.txt. It wouldn't be a bad idea to post the relevant parts of that content here.

If you only have a basic knowledge of a PC, don't understand a clear message and apparently can't search for a file, I wonder if it wouldn't be better if you find local help or bring your PC to a repair shop to fix it.

Kees

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step 2
by Festkoperphysik / November 7, 2014 5:36 AM PST
In reply to: Re: item

First, Knee_B I do not use XP.I use Windows 7, 64-bit.I was at the Second Step.I downloaded the Adwcleaner.I ran it and it showed 4 items (I do not remember their names).I put clean.

I want to give some program from control panel

Google Toolbar for Internet Explorer
Software Informer 1.0 Beta
SecretSauce

Should I delete these?

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before
by Festkoperphysik / November 7, 2014 5:42 AM PST
In reply to: step 2

Before run the Adwcleaner there is Conduit program, after it dissapeared.

Ok. If the message appear again I will give the PC to a repair shop.

Thank you for your help.

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Ok Conduit.
by Dafydd Forum moderator / November 7, 2014 5:57 AM PST
In reply to: before

It may return when you reboot your computer. I recommend you run the removal link I gave you and follow it carefully to the end.
Dafydd.

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You have to give us the names...
by Dafydd Forum moderator / November 7, 2014 5:46 AM PST
In reply to: step 2

of what has been found.Without names we're in the dark. You definitely have malware on your machine. Secretsauce is malware but we need to know what any scans bring up.
Dafydd.

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adwcleaner
by Festkoperphysik / November 7, 2014 5:59 AM PST

I ran it

C:\Users\AppData\Local\Chrome\User Data\Default\preferences
C:\Users\AppData\Roaming\Monzila\Firefox\Profilies\8g2nvd7o.default\prefs.js

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Re: adwcleaner
by Kees_B Forum moderator / November 7, 2014 6:03 AM PST
In reply to: adwcleaner

These are quite normal files or folders. I wonder why adwcleaner mentions them.

Kees

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You have to follow all of it.
by Dafydd Forum moderator / November 7, 2014 6:05 AM PST
In reply to: adwcleaner

There are other tools to run below Adwcleaner in the guide you need to use them all.
Dafydd.

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Re: should I remove this
by Kees_B Forum moderator / November 7, 2014 6:01 AM PST
In reply to: step 2

The first 2 items are up to you. If you use them, don't remove. If you don't use them, better remove.
The last one, as Dafydd said below, is malware. That's better removed.

And what's the status of searchprotection now?

Kees

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eventually
by Festkoperphysik / November 7, 2014 7:40 AM PST

I followed all steps from guide and I cannot find searchprotection.

I think there is nothing to do.I tired.If the problem is being then I give my PC for repairing.

I do not know how to thank you for your time.Thank you.

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Good job!
by Dafydd Forum moderator / November 7, 2014 7:48 AM PST
In reply to: eventually

Seems like you got it beat. I take it your PC is not giving problems now?
Dafydd.

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No
by Festkoperphysik / November 7, 2014 8:07 AM PST
In reply to: Good job!

No nothing.I am grateful both of you.

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Welcome.
by Dafydd Forum moderator / November 7, 2014 8:15 AM PST
In reply to: No

elcome.Dafydd.

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