Windows Legacy OS forum

General discussion

FATAL Exception message

by 123twobcs / April 6, 2005 12:56 PM PDT

When I turn on my PC, Windows returns the following message on blue screen:
"A fatal exception 0D has occurred at 0028:FF022C68 in VXD acpi(0C) + 00003358. The current application will be terminated."
I can't run Windows 98 at all.

My computer is a desktop Hewlitt Packard running Windows 98 with 258 mg RAM. Hope you can help. Tell me where to look, what to do, or where to go to to resolve the problem.

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1st mode...
by reefurbb / April 6, 2005 10:08 PM PDT

at boot, hold down the F8 or ctrl key to get boot menu, choose "safe mode". Safe mode boots the PC without any but minimal necessary applications. All the added-in stuff that usually tries to load... won't.
Your desktop will appear larger and colors not right because safe mode uses a default 640x480 pixel/16 color mode. This will go back to what you previously had on next normal boot.
go to start-run, type msconfig, go to last tab-startup, and look for things you don't know about, uncheck, restart. On this "selective startup, you can also uncheck all of the startup group, and then win-ini, and then sys-ini.
The idea is to narrow down the application that is causing the trouble.
Hopefully you've done updated virus protection-cleaning, spy cleaning, scandisk, defrag; all can be done in safe mode.
report back what you find. Or one of the moderator-guru's will report what this error mesage is about. Often they reccommend to Google search the error message, or use the Forum search.

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Second step ... scanreg /restore
by Kees Bakker / April 6, 2005 10:45 PM PDT

Changes are this is caused by some change in the registry. Maybe running a virus (that will be catched by reefurbb's procedure), maybe a driver change, in fact in can be anything.

Boot into MS-DOS (just like you would bould into Safe Mode, but another choice in the boot menu), and type scanreg /restore (+ enter). Then choose a date that everything still worked. This procedure doesn't remove the culprit, it just removes the activation of it.

Hope this helps.


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