Fatal Error 2753 during install of HP printer

I guess you do need to say more...I don't know Tony Kwon from Adam! It sure looks like a legit site to me but then I'm having problems with my printer install and posting here looking for help.....
Here is another link from HP Total Care email support to one more fix for my problem(that did not help)http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01049086&jumpid=ot_recdoc/c01016940/en_us/c01049086/loc:2&custom_solutionid=rd_c01016940&lc=en&dlc=en&cc=us

As I stated in my original post all the "help" I've gotten has been from HP Support via email. Yes, an HP tech support person, that would be Sam or Norm has been sending me detailed emails in response to my problem. One of the emails included the link I included in my original post. It is called HP Total Care. I would be glad if you would read all the emails I have gotten from HP. They are very long so I hesitate to include one here. I am at my wits end with this Error 2753. Thanks for any help you can give me.

to read the mail with that particular link to a third-party possible scam site. Just copy it to your next post. No problem if it is long.

Kees

I did not include their gobbledygook at the end of the email.

Hello Marianne,

Thank you for your reply.

I am Norman B from HP Email technical support team.

From your issue description and the subsequent e-mail, I understand that you get fatal error 2753.



I appreciate your valuable efforts in resolving issues. I realize your concern regarding this issue and I will give you an appropriate solution for it.

Marianne, to resolve this issue I request you to visit the web link given below and follow the instructions mentioned in the document.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01049086&jumpid=ot_recdoc/c01016940/en_us/c01049086/loc:2&custom_solutionid=rd_c01016940&lc=en&dlc=en&cc=us

NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the address box.



If issue persists, I recommend you to download ''Error 2753 Repair Tool'' from the link provided below.



http://simple-pc-help.com/support/error_2753.html?t202id=8844&t202kw=error%202753&gclid=COiLovC0_poCFcxM5QodpEAJdw



NOTE: These are third-party repair solutions and HP cannot be held responsible for the effectiveness nor can HP guarantee the results.



If you need further assistance please reply to this message and we will be
happy to assist you further.

For information on keeping your HP and Compaq products up and running, please visit our Web site at: http://www.hp.com/go/totalcare



Have a nice time. Thank you for choosing HP



Sincerely,

Norman B

HP Total Care

If the solution in my post below (install the C6300 driver first) does NOT work, you should reply Norman that the program he recommends costs $29.95 to run in 'fix mode' and ask if he will pay it.

If you prefer not to try it yourself, mail him that link and ask him to find the details of that "ticket" in their database (they should have it) and try that same solution with you. That case also came after an uninstall, so it seems their advice to do that uninstall was, let me say, uninformed, which makes them responsible for fixing it.

If you try that solution yourself and it works, however, you send him the link below and suggest him he searches his own message boards first before googling and recommending an obvious scam site. And ask him for the email address of his supervisor so you can file a formal complaint.

It's nearly unbelievable.

Kees

The picture that emerges out of http://h30434.www3.hp.com/psg/board/message?board.id=Install&message.id=6082 isn't very pleasant indeed.

But near the end a solution is mentioned for the same problem when installing a J6480. Not sure, of course, but it might very well work for your J6450 also. It's a rather curious solution: install another driver (for a C6300) first. Worth a try, I'd say, if everything else fails. That Mike was really lucky, to find a tech who could solve it in only 2.5 hours.

Kees

Dear Kees,
Holy Cow! (In deference to our friendly HP support staff) I installed the driver for HP Photosmart C6300 basic drivers,ver12 and then the full install for mine(J6450) and OMG it worked! Thank you thank you thank you. You have no idea how grateful I am for this, albeit strange solution. I am overwhelmed. It took all of 20 minutes. I am still in shock! Thanks again, Marianne

Well I knew it could not last. My euphoria is slightly dampened as the original problem of the printer printing multiple pages is still here. Once it printed 14 before I stopped it. If you have any ideas for this let me know. At least I can print from my PC again. Ask me if I'll ever buy another HP product, I dare you.

Back to Norman and HP Total Carelessness now, say the reinstallation of the driver didn't help (and be sure to let him now that his help with handling that was worthless!), so ask him if it could be a hardware issue. If you still have warranty, they have to fix that. If not, it might be time to replace the printer.

Your argument might be more convincing if you find another PC (friend, family, work maybe) to install that same driver and same printer and see what happens there. If it's the same there, it's surely the printer hardware.

If it's OK there, it's some strange thing in your computer. Can you tell more on the original problem then? If it isn't the printer driver, it could be the something in your OS (the spooler? malware?, malware induced damage?) or something in the PC hardware (USB port or its drivers).
Without knowing anything else ("printing multiple pages" isn't really clear, and you didn't tell anything about the contents of the printer status screen showing the queue) that's impossible to say.

So trying this printer elsewhere (and possibly another printer with your PC) must be the first step towards the solution.

Kees

The printer was purchased Jan.16, 2009. It was installed (wireless) to a Dell Inspiron 530. 1st problem: HP Solution Center(software)would not open properly. It locked up and then would "crash". I would get "not responding" message in the task manager. Uninstalled/reinstalled the software. Seemed to be OK, still took a long time to open.
2nd problem: (early Feb) When printing from the computer(ie, document or website)the printer would continue to print copies, no matter how many were requested. (I tried to include a screen shot of the Print window and the queue window here but I can't copy/paste from the saved screen shot into this text box for some reason.)The print window shows 1(ONE)copy. The queue windows shows under the "Pages" column 3/1 . It just keeps printing and printing and printing....
The solution from HP Support was as follows.
Step 1: Refresh spooler
Step 2: Print direct to printer
Step 3: Print using alternet driver
Step 4: Uninstall the All-in-One software
Step 5: Reinstall the All-in-One software
After trying all the above with no luck I tried to reinstall and that's when I started getting the error 2753.
That's the story. I do not have access to another computer to try to install the printer on another PC to see if it does or does not work.
Unless I can find a real solution to this my next step is probably to return the printer. Anybody want to buy some ink? It has a exp. date of Oct. 2010. 2 paks each of color and black, unopened.
As always thank you very much for your attention and help.

Here's a new URL for a solution to this problem:

http://www.davidov.net/blog/index.php?/archives/5-Fatal-Error-2753-during-installation-of-HP-printer.html