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Question

Failure to Recieve email from 1 sender

I have been exchanging emails with my daughter for a long time now. We are both using MS Office with Windows 7.

Quite suddenly a few days ago her messages began failing to reach me.
We've checked junk mail settings and her outbox but there's no obvious reason why she can't communicate with me. She can receive messages from me and her own email seems to be working normally with other people. My email also seems to be working normally with other senders. What is also disturbing is the fact that messages that are failing to reach me are not bouncing back to her with an error report, so where are they going and why are they not coming to me? She has tried deleting me from her contacts list and re-entering my address but this has not solved the problem. Any suggestions?

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All Answers

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Answer
Re: not receiving email

In reply to: Failure to Recieve email from 1 sender

Go into the web mail facility of your e-mail provider after she sends the mail and without e-mail program active. Does it appear there?

Then start on your e-mail program. If it's pop3 and set to delete it from the server when downloading it must disappear from the web mail and appear in your local inbox. Of course, it's different if you use imap or have the account settings to not delete received mail from the server.

This experiment helps localizing where the trouble starts.

I have experienced this (as a sender) when sending mail to some hotmail or compuserve account, when my email provider (not my account, but the whole provider, so it affects all their customers) is marked as a suspected spammer by some service used by your email provider. I complained with my providers customer service and they took a week to correct it. If that's the case with you also, it's something for your daughters provider to correct.
Until it's solved, all you can do is open another e-mail account (a gmail-account for example) or tell your daughter to communicate with you via whatsapp on your smartphone in stead of sending mail.

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Thanks for Your Help

In reply to: Re: not receiving email

I took your advice and looked on my webmail account on my ISP's web site. The missing messages were not there. My daughter sent me a message from her webmail (not Outlook client) which arrived successful in my Outlook inbox, which seems to suggest that the problem may lie with her copy of Outlook. Bearing in mind that her sending and receiving with other people seems OK, which part of her Outlook account might be responsible for her inability to email only my Outlook client inbox? Is changing from POP3 to IMAP straightforward? Might this solve the problem? I'm trying to avoid reinstalling Outlook on her computer. As you'll have gathered, I have very limited technical knowledge.

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Problem Solved

In reply to: Re: not receiving email

I often feel foolish when using my computer! The missing emails from my daughter had been routed into the spam folder on my ISP's webmail site, so there was no onward transmission to my Outlook inbox. I don't know why I didn't check the ISP's spam folder in the first place, which I guess was an obvious thing to check. Sorry to have wasted your time. Thanks again for trying to help.

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