Windows 7 forum

Question

Failing Downloads

by colinito / October 16, 2014 8:43 PM PDT

Hello Everyone,

Using W.7, Ultimate. Firefox 33.
AVG Free: SAS: Malwarebytes free.

Recently I had information of an update of 2.0.3.1025 for Malwarebytes.

I clicked in the CNET download arrows, and clicked on save.

On checking the download it was noted as 'failed.'

I have tried on four separate occasions and each has 'failed.'

I turned off AVG,
I could not find a way to turn off SAS so I removed it.
I have spent all day yesterday trying to re-download it - it kept failing too! - and I finally succeeded.

I am not able to download the malwarebytes update.

I would be grateful for advice!

Thanks,

Colinito

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All Answers

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Answer
Re: failing download
by Kees_B Forum moderator / October 16, 2014 8:47 PM PDT
In reply to: Failing Downloads
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Failed download
by colinito / October 16, 2014 10:18 PM PDT
In reply to: Re: failing download

Hello Kees,
Thanks, but it fails also! I tried it after the CNET one failed.

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Re: failed
by Kees_B Forum moderator / October 16, 2014 10:57 PM PDT
In reply to: Failed download

Can you tell more about:
- when it fails (two options: (1) while you download it to a folder in your hard disk, or (2) while you run the downloaded program from Explorer or My Computer.
- what error message it gives or what exactly goes wrong.

Kees

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Failed download
by colinito / October 17, 2014 12:35 AM PDT
In reply to: Re: failed

(Using Firefox) usually, during a download, the arrow on the menu bar indicates how long is left for the download. It then enlarges and indicates a downward movement.

However whilst showing the time left for the download the arrow does not show the downward movement associated with a completed download.

The 'file' arrives on the screen and I have the option to Save or Cancel

I click on 'Save'

When I go to the download location - in this case the desktop - the download is indicated by "exe.part"

When I click on it, windows says that it cannot open the file and gives me a choice of opening it either online or with one of my programmes.

When right clicking the arrow on the menuy7 bar it inducates a "Failed Download."

Colinito.

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Re: download
by Kees_B Forum moderator / October 17, 2014 2:55 AM PDT
In reply to: Failed download

For some reason the donwload doesnb't complete. Most likely an issue with their server.

Things you can try:
- use another browser (Internet Explorer)
- use another PC/laptop (any will do, preferavly on another location also) and copy the downloaded file to your USB-stick; then run it on your PC from that stick

Kees

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Failed download
by colinito / October 17, 2014 4:09 AM PDT
In reply to: Re: download

Well, now! that's a point to stick in my HELP files!!

I opened up my Internet Explorer, put in the link you gave me earlier and there was absolutely no problem whatsoever!

I can only assume that it is a Firefox problem.

Never having had this before, I did not think to try another browser.

Thank you, Kees, once again, for your rescue!


Colinito.

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