HP forum


Failed Install

by urchie / January 1, 2015 2:34 AM PST

I had a system crash and had to rebuild my computer. While trying to install the HP software for my printers, Photos mart D5360 and Office jet Pro 8500, I encountered a critical error. The software tried to uninstall the files but that too failed. I have tried several times to reinstall the software but it wants to complete the uninstall which it can't do. It will not allow me to install drives and related software
My question is, is there a file or registry entry that I can delete to stop the software from trying to complete the uninstall, and allow me to do a fresh install.
Thanks Peter

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All Answers

Collapse -
HP has some install cleanup tools.
by R. Proffitt Forum moderator / January 1, 2015 3:59 AM PST
In reply to: Failed Install
Collapse -
Install issues
by vembutech / January 8, 2015 5:06 AM PST
In reply to: Failed Install
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