Samsung forum


factory reset without the menu button

by marthaem / April 18, 2014 11:49 PM PDT

My Samsung Smart Tv failed to setup. It is stuck on step 7. The remote is stuck and won't let me enter the zip code. It won't go left or right or use the menu button. How so I fix this? I've tried calling the Samsung Support people and nothing they said to do works. I've tried unplugging everything. Right now it is unplugged. Can I start over?

Discussion is locked
You are posting a reply to: factory reset without the menu button
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: factory reset without the menu button
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Why not go back to the store?
by R. Proffitt Forum moderator / April 19, 2014 1:53 AM PDT

It's not ready for the market according to what you're encountering. Sounds like someone didn't try this or the call to support failed.

Collapse -
you don't mention....
by sk528 / April 19, 2014 10:05 AM PDT

.. the TV model but you may try with the SmartTouch remote and see if it works better

Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?