If http://www.howtogeek.com/132428/everything-you-need-to-know-about-refreshing-and-resetting-your-windows-8-pc/ isn't clear enough, Google easily finds more.
Hi. I upgraded from win8.1 to win10 about a year ago by downloading the free copy online. A couple of days ago i tried to remove a program using Wise installer. It worked but all my personal files were gone and all other icons stopped working. I can still login but can't do much. I tried to restore to a previous date but it didn't help either. I am now trying to do a factory reset but i am getting 'could not find the recovery environment'. I have tried restoring to earlier dates but it is not working. Any suggestions on how i can reset? Can i dowoad a fresh copy of win10 on top of what i have or do i have to buy a disc? Thanks

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