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Question

Facebook and instagram won't load at all

Feb 22, 2016 1:08AM PST

Hi, I'm getting incredibly frustrated because neither Facebook nor Instagram will load on my mac or on my iphone. They only work on my iphone if I turn off wifi. I think it must be a problem with the internet considering that it doesn't work on either device using the internet, but it does work using cellular data. (My computer is connected using an ethernet cable, fyi) What I find strange is that it's not as if the pages are blocked, they simply won't load. I live in a school and a lot of sites are blocked, but usually a page appears saying that the site is blocked. This is not the case. In addition, facebook was working just fine for most of the day yesterday using my internet and it just stopped suddenly.

I tried using different browsers, clearing caches, cookies, etc., but nothing happened. And I always use https://. But it seems to me it's not a browser problem but an internet problem especially since it's happening on all my devices.

Any thoughts or suggestions? I know the school won't know what to do and probably don't care whether or not I have access to facebook. So any help would be much appreciated.

Discussion is locked

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Answer
If this is a laptop,
Feb 22, 2016 4:50AM PST

take the whole thing down to your local coffee shop and use their WiFi.

Does it work there on either of your devices?

FWIW, remove the Facebook app from your iPhone, it eats battery time. Much better to access FB, if you must, via Safari (or any web browser)


P

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Yes this is a laptop but...
Feb 22, 2016 5:35AM PST

Thanks for the response. Yes, I have a laptop, but I'm currently living in France in a small town. There aren't many cafés with wifi here. That's just not a very French thing...I'll be traveling soon with just my iphone so I'll see while using the hotel's wifi whether the app works on my phone.

But here's the thing, if it does work while using other internet sources then what am I supposed to do about the internet where I live? If it is indeed the internet, I would like to know how to fix it. But unfortunately, it is a school's internet so I don't think there is really anything I can personally do about it.

And I much prefer to use the facebook app, my battery life is pretty good. And I also cannot access facebook using safari on my phone.

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It's working again!!!
Feb 22, 2016 7:32AM PST

I don't know why, but it decided to work again! Yay! Still have no idea what the cause of this was...