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Question

External Transcend StoreJet 1 TB 25H3 (USB 3.0) problem

Mar 22, 2016 5:33AM PDT

Bad External HDD Transcend StoreJet 1 TB 25H3 (USB 3.0) isn't showing in Disk Management. Pls read all the details. Tnx in advance!

My younger brother ignored virus checking for the HDD. Then he was asked to format it a few times. Then he ignored it also, after that he couldn't even access the drive, and then the drive stopped showing at all. He doesn't know what he did so the Windows can see it, but then when he enable it, he did chkdsk till about 95%, and the drive was showing once again. Then he used EaseUS to recover the data, and he managed to do that but on his laptop which has 4 gb of RAM, and 50 gb of free hard disk space on the hard drive. Then he deleted some files from the external HDD and since it went to Recycle Bin, whe he deleted it he couldn't access the drive again. I gave him some advice about everything, but he wasn't listening to me when I said to him that he needs to copy or burn the important that if he opens the drive, he started deleting what he didn't need.

Now he gave me the drive because now again he's not showing in Disk Management and in Device Manager disk drive isn't showing and in USB controllers it shows a yellow triangle with an exclamation mark and I can't access it. When I plug it in, the backup button is glowing and I can hear that the HEAD is trying to read the data, I can hear it 3 times after about 15 secs, and then the backup button stops to glow and in Device Manager it's the same.

I really don't know what to do now. Uninstalling, disabling and updating driver software shows no results. It says that it's up to date and in Properties, tab General says : Location 0 (Port_#0014.Hub_#0001), and the Device Status : This device is working properly; tab Driver says : Driver date : 21.6.2006. , Driver Version : 6.1.7600.16385.

So, do you have any suggestions for the second chance to access the data from the External HDD drive?

Discussion is locked

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Answer
The exclamations in USB is not a good sign.
Mar 22, 2016 8:01AM PDT

Try it on a working PC without those issues.

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Tried that!
Mar 23, 2016 7:38AM PDT

I've tried it on my girlfriends laptop and on my PC it is the same.

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So all PCs in your area have excLamations in them?
Mar 23, 2016 7:59AM PDT

That's bad and sad. You won't know until you have a good PC if it's gone.

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I got really good one with 24 gb of RAM
Mar 30, 2016 4:10PM PDT

I don't see you point here.

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The point here
Mar 31, 2016 7:27AM PDT

Is that if you are getting the exclamation on all your PCs then we can't be sure if it's the drive or your PCs. My nod is to PC troubles. Until you get a clean PC to work with, this drive's condition is not known.

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I bought brand new PC
Apr 1, 2016 7:06AM PDT

Brand new software and windows installed on SSD, and I got 1 TB of HDD on beside and it still doesn't work.

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Re: doesn't work
Apr 1, 2016 7:52AM PDT

So it seems the drive has gone south. Throw it away or - if you need data from it - send it to a data recovery company.

Kees

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To me that's unclear.
Apr 1, 2016 7:59AM PDT

You wrote you bought a new PC but then you add "windows installed on SSD."

Right there you clouded the new PC. Who did this install? Did they get it right? I find that 8 out of 10 PC techs can install Windows but can't get the device manager clear of issues.