Storage forum

Question

External Storage Not Appearing.

by Squidly616 / December 6, 2016 5:31 PM PST

I recently bought a 3TB Seagate Backup+ HDD and i was able to use it the first time and it worked fine filled it with all my work and extra stuff on my computer, now when i plug it in, it is not recognized under Windows Explorer, however I can find it in Device manager and Sorta in Disk Management as a Disk with No information on it. I have tried multiple programs like testdisk, and it could not be found through it. Is there something im doing wrong or any program that can assist me. I would appreciate it if i could get some help. Thanks in Advance

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Clarification Request
Does it show on any PC?
by R. Proffitt Forum moderator / December 6, 2016 6:09 PM PST

All Answers

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Answer
Answer
by Mighty_Miro_WD Western Digital staff / December 8, 2016 6:41 AM PST

Hi @Squidly616!

It's a truly unpleasant situation when such a thing happens...

At this point, you can try to gain access to your information by booting up with Linux LiveCD and see if you will be able to see the content of the drive. You can take a look at this Ubuntu Help article for more information and guide on how to do so:
https://help.ubuntu.com/community/LiveCD

Hopefully it will do the job, but if it doesn't then your best shot will be to consult with a data recovery company - usually most manufacturers have their own partners listed in the official website.

Other than that, you can also apply for a RMA if the external is still under warranty so you can get a replacement unit.

Hope this helps and best of luck!

Happy Holidays! Happy

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Answer
Re: external storage
by Kees_B Forum moderator / December 8, 2016 7:03 AM PST

Hopefully you didn't delete your work and extra stuff from your computer. Then nothing is lost, except that you have one backup less. That might be a very good reason to make a new backup asap.

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Answer
External Storage Not Appearing
by jenniferb49 / December 8, 2016 10:34 PM PST

If it is under warranty then take help of concerned company for getting back your extra stuff. If it doesn’t work then check for data recovery professional who can guide you as well as help your recover your data.

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