Laptops forum

Question

External Monitor freezing Vista HP laptop

by Bugz_Toon / August 19, 2011 5:19 PM PDT

So yeah... pretty much exactly as I said.

The laptop in question has been frequently used with our HDTV in the past without much difficulty. Now, however, it went from only showing a garbled screen, to nothing showing on the screen of the TV, to the laptop losing both the desktop and the mouse pointer (and showing nothing but the desktop background) while the TV continued to show nothing, to the laptop blanking out as soon as the cable is plugged in and the TV still shows precisely bupkis.

Nothing but a hard reboot will bring the laptop back to life, and as far as I can tell, the television isn't even detecting an attempt to communicate with it. The laptop runs normally when no external monitor is connected, and the TV works fine otherwise also.

As far as I can tell, the only thing that has changed is that I attempted to use the laptop to test my desktop monitor when it started failing. I unplugged the laptop from the TV- it had been in use and working fine until I asked to borrow the laptop for a moment- and plugged it into the desktop monitor. The desktop monitor didn't register on the laptop, and once I had unplugged the cable (VGA cable, working fine as far as I can tell) and plugged it back into the TV, the problems started.

Any help at all would be greatly appreciated- the problem is... odd... enough that I'm not even sure how to phrase it for a Google search, and so have been finding lots and lots of irrelevant information.

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All Answers

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Answer
Is this any of these models?
by R. Proffitt Forum moderator / August 20, 2011 1:36 AM PDT

DV6000, DV9000, TX1000, TX1, TX2 or TX2000?

If so these and machines that are similar to these designs have a flaw. While fixing the machine is done by swapping the mainboard the cost looks to be nearly the price of a laptop.
Bob

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Aha- it *is* a DV6000...
by Bugz_Toon / August 20, 2011 8:14 AM PDT

Thank you for the reply- could you maybe expand on what the flaw in question is? I'm more than a little confused as to how it worked fine for the longest time and abruptly stopped working. Was it the attempt to hook up a different monitor that made something go 'ping', or..?

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No confusion.
by R. Proffitt Forum moderator / August 20, 2011 8:17 AM PDT

Googe DV6000 RECALL and you read the stories. It did work and mine still does but I moved off it because it will fail someday. I can't live with that.
Bob

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Hmmm... contacted the seller...
by Bugz_Toon / August 21, 2011 11:42 AM PDT
In reply to: No confusion.

And he was aware of the recall and the causes; this is a newer model of that laptop from after the recall; it shouldn't have those issues... and as far as I can tell, it doesn't. The laptop works normally until you try to plug an external monitor in. That's the only problem at the moment- the wireless is working fine, the fan isn't running constantly, the built-in monitor works fine (unless you try to plug an outside monitor in), the battery is charging... basically, none of the symptoms of the recall(s?) are being displayed. It just freezes whenever an external monitor is plugged in.

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I heard that too.
by R. Proffitt Forum moderator / August 22, 2011 3:16 AM PDT

And let's let folk believe what they want as the dv6000 and other models continue to drop like flies.

Hope you can get a refund.
Bob

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