Windows 10 forum


External HD not being recognised by W10

by HAWKfamily57 / March 23, 2016 6:33 PM PDT

So after rebuilding my desktop, I boot everything up and do all the right things(drivers updated and whatnot). Before I do this though I make sure all of my USB plugins are in the exact same place they were in on the old machine(This probably doesn't mean anything but Im neurotic). I go to access my external and I can't find it! I go into the bios and it recognises that there is a HD attached but no drive letter or anything. I try disk manager but all i see is my 2 tb on an empty letter area.

Please help, I have all my homework and every program that I can save to it on there and now I cannot even bring up my kids learning games. I have no idea what to do, can anyone help? Ive looked all over the internet and alot of the information is out dated or I just don't understand it.

Thanks for your help in advance

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All Answers

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reload the access program from WD
by James Denison / March 23, 2016 6:47 PM PDT

You probably forgot you needed that to access the encrypted password protected drive?

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No Password here
by HAWKfamily57 / March 24, 2016 1:16 AM PDT

The drive was never PW protected. When I open up disk manager i see
the following in the first slot
Volume:___(next line below is my C drive)
Layout: Simple.
Type: Basic
File System:_____
Status: Healthy(GPT Prot. Partition)
Cap: 20480.00GB
Free Space: 2048.00GB
%Free: 100%

from here its pretty much Russian to me.

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Re: drive
by Kees_B Forum moderator / March 24, 2016 1:50 AM PDT
In reply to: No Password here

That looks like a totally empty drive somehow. If it's the same on any other PC/laptop, it's time to find a trusted datarecovery company (like or krollontrackcom). has a list recommended by them.

And a tip: if you have an original and a backup copy, and (during the rebuild) you delete the original, you no longer have a backup, just one copy that's not unlikely to be lost (like any only copy).
In the future, make sure you ALWAYS have at least 2 copies.

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Thank you
by HAWKfamily57 / March 24, 2016 7:05 AM PDT
In reply to: Re: drive

I was fearing this response. I will take it to geeksquad and see what the literal and monitary damage is. I usually have my main HDD that has everything and my external or 2nd that backs up the main, but I listened to my brother and used a newer EHDD as my main while i put my critical-cannot avoid programs on my main. When it failed about half if not more of my programs on my computer broke because they were installed on the 2nd HDD and not the internal one.

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