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General discussion

External HD doesn't restart when hooked up

Feb 16, 2004 7:21PM PST

Hi the problem is I have windows XP professional ? and I have western digital 120 GB hard disk external ? the problem is that I can't restart or shutdown the pc ? what is the problem?

Discussion is locked

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Re:External HD doesn't restart when hooked up
Feb 16, 2004 9:44PM PST

How about some info.

What hardware are you running, what computer motherboard, processors, how does the external drive connect? When it doesn't come up what happens, where does it stop?

IF you plug the drive in while it is running does it work?

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Re:External HD doesn't restart when hooked up
Feb 16, 2004 10:09PM PST
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Answers for the questions u asked
Feb 17, 2004 5:51PM PST

Motherboard Intel
CPU P4 1700Ghz
RAM 256+256
External Hard drive is connected throw USB port
When I unplug the External HD it restarts normally

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Re:Answers for the questions u asked
Feb 17, 2004 10:01PM PST

"Motherboard Intel
CPU P4 1700Ghz
RAM 256+256
External Hard drive is connected throw USB port
When I unplug the External HD it restarts normally"

While interesting, it didn't tell exactly where the USB port is, or the make/model of the motherboard and if the BIOS was up to date.

You may want to either become more familiar with what you have or just make this a warranty issue with the machine's supplier.

Bob

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Re:Answers for the questions u asked
Feb 17, 2004 10:25PM PST

You also didn't answer the question about whether the drive shows up if you plug it in while the computer is up and running.

Also what version of Windows?