Windows 8 forum

General discussion

External hard drive sleeping

by Pchipper / March 26, 2014 11:41 PM PDT

I have an external Seagate Go drive which I keep my Quicken data on! This facilitates using Quicken on one of three computers (2 laptops & 1 Desktop) without having multiple data copies. One laptop is a relatively new Dell w/8.1. If I am on Quicken for a long time using the 8.1, the Go drive goes to sleep and I loose data from that point on! Not so on the Win 7 machines! In the power settings, I have the USB ports set to never sleep to no avail! What am I missing? No I am not willing to use the cloud! This has worked for us for a number of years and travels.

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Did you adjust the drive sleep time? Link only.
by R. Proffitt Forum moderator / March 27, 2014 1:58 AM PDT
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No Drive software
by Pchipper / March 27, 2014 5:22 AM PDT

I never loaded the Seagate software! In fact removed it. If sleep time was loaded, it should work the same on Win 7 as well as Win 8. As I indicated the Seagate never sleeps on the 7 machines. Thanks for the thought!

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The reason it may not sleep on the others.
by R. Proffitt Forum moderator / March 27, 2014 5:24 AM PDT
In reply to: No Drive software

Is well, those may be pinging the drive from time to time. My bet is you'll want to set the drive sleep time next.

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by Pchipper / March 27, 2014 6:43 AM PDT

I loaded the software and it is incompatible with 8 and they have no updated software for 8. Thanks again>

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Then return the drive.
by R. Proffitt Forum moderator / March 27, 2014 7:18 AM PDT
In reply to: Incompatible

Don't put up with products like that. While I could change the settings on a compatible Windows this does not seem to help (I see a thumbs down there) so my advice is to return this drive. Move on.

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Good News
by Pchipper / March 27, 2014 8:31 AM PDT
In reply to: Incompatible

A search through the internet found others with incompatibilities. One person found a dashboard for a later product worked. It does work and sleep is set to never! I am still puzzled why the drive slept when no software was loaded!

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Still a defect.
by R. Proffitt Forum moderator / March 27, 2014 8:39 AM PDT
In reply to: Good News

Move to returning it since the maker is not responding. While you did find some non-maker app, well, that can be unreliable.

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