you might be able to do this yourself. Here's something I found on the Seagate site that might help though it might not contain your exact drive model.
I suspect you'd need to pay them something for their services up to this point. If you cannot successfully update the firmware and recover your data, you're back to square #1. It's your choice. Good luck
I am needing a bit of advice on what options may be available to me for recovering my data from a Packard Bell Store & Save 3500, 500GB. There is about 40GB of data on it - mainly music, photos and family history documents in TIF format.
The drive had started clicking when I was in the middle of attempting to back it up, my laptop didn't recognise it all when it was connected and would also not respond if I tried to boot up with it connected. I sent it to a techy friend to see if he could get it to work (trying it in different PCs etc), this failed so he sent it back to me.
I then sent it to Rapid Data Recovery following reccomendations.
Last Friday (the 26th) Rapid Data got back to me and said that their techs had found that the head assembly unit had failed. They told me it would cost