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General discussion

external hard drive compatible with Vista Home Basic SP 1?

Jul 19, 2009 2:11AM PDT

Thanks for any feedback:

Recurrent problems with Vista crashes over the simplest things. Dell replaced the hard drive recently, but to no avail. Could this be a motherboard issue? Just can't keep spending this kind of time repairing the @#^&%# thing. Considering buying an external hard drive and loading either XP or Linux.

Seek suggestions for an external hard drive compatible with Vista Home Basic SP1, i.e. which Vista will recognize and allow for easy install.

Also, once installed, how do I get the external drive to boot first? I have:

Dell Inspiron 518
Intel Core Duo CPU E7300 @ 2.66 GHz
3.00 GB Ram
32 bit OS Windows Vista Home Basic SP1

Discussion is locked

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It would help
Jul 19, 2009 3:58AM PDT

It would help if you gave a few examples of what "simplest things" keep causing Vista to crash.

But, to answer your other question, you can't boot Windows off an external drive, and that is by design. You can do it with Linux no problem, but Windows is a non-starter. And if it's a hardware problem, loading XP or Linux on it won't make a single bit of difference. They'll trip and fall same as Vista when it comes to bad hardware.

Still, assuming the system is under warranty, why are you not making it Dell's problem? Keep calling them up and having them send someone out to fix the thing until it works. And if they can't fix it after a reasonable number of attempts (say 3-5) then ask to speak to a manager or supervisor, and tell them you'd like to get a replacement system. Be firm, but still polite, and usually they will be quite willing to do so.

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external hard drive to work around Vista problems?
Jul 19, 2009 7:03AM PDT

Thanks to you and others for your replies. Most of the crashes seem to be generated by hardware and software installations. The latest seems to have been triggered when I plugged in the printer after the new hard disk install. It apparently generated this message:

"The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{9BA05972-F6A8-11CF-A442-00A0C90A8F39}
to the user cyndi-PC\Julia SID (S-1-5-21-2425830596-2639703389-3024646887-1001) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool."

Afterwards I found an updated driver for this HP 1020 printer and that seems to have fixed the problem for now. I also downloaded a program that searches for the latest drivers for my hardware and programs.

Initially I turned off Windows automatic updates, which a Dell tech support person said, in the first round of failures, could create problems by downloading fixes that were first iteration -- wait til a better one comes along, I was told. Prior to hard drive replacement, the system got to the point where it simply would fail to boot. Would get instructions to press 'ctrl-alt-del' and nothing would happen. I tried anti-virus programs and those did not help. fyi I have McAfee

After the hard drive replacement, I forgot to turn off the auto updates and we had a crash a day later. I don't know if it had to do with the updates, but I uninstalled three that seemed most problematic and that seemed to fix things for the time being. Until the quoted error above.

As for Dell -- individual reps are helpful to a point, but in general I do not find the Dell support machinery to be helpful. Attempts at making a supervisor or manager aware run into brick walls of 'we cannot do that' or 'you must do this first.' We tried to return the entire pc after the first set of incidents, but Dell denied the return based on god knows what. After two more sets of incidents, Dell said I had a hard drive failure and sent someone out to replace the hard drive. Dell seems to have a policy of requiring X number of incidents before they take anything seriously. I can continue to call Dell now, but I was hoping for an easy work around such as an external hard drive with a different OS, since I do believe the problem to be Vista. I never had any such problems with XP. But what do I know. This is my daughter's pc, we got it for xmas to upgrade the old one, and that makes the frustration much greater ...

thanks for any further suggestions.

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Same model, same issues!
Feb 1, 2010 2:42PM PST

I also own a Dell 518 and have been having VERY similar issues, though I have 64 bit Vista and a different processor. I have been wrestling with Dell Techs and this (9 month old) machine crashing, not starting (even in safe-mode), and giving me blue error screens or blank black screens at start up. My most recent reinstall seems to be pretty stable so far, but I fear the inevitable. Have you found the cause of/solution to your problem yet since you posted last?

here are my specs:
Dell Inspiron 518
Windows Vista Home Premium 64 bit
Intel Core 2 Quad CPU Q8300, 2.5 GHz
6 gigs of ram

here is my situation:
It all began with blue error screens at startup after updating Vista, and it was unable to start even in safe mode. The first reinstall I did, the Dell Tech told me to "delete" my hard drive partition, and I was able to reinstall vista successfully. Unfortunately, I was soon unable to start it after a few hours of crashing and blank, black screens at startup, again without being able to start in safe-mode. Before i was able to reinstall, however, I would insert the Vista disc and it would not detect a hard drive and thus installation was impossible, but after a few tries restarting, it eventually detected the hard drive again (magically? W the F?) and I was able to try reinstalling once again. The second time I installed it i "formatted" the partition, successfully reinstalled vista, and since the last reinstall it has yet to crash, but I fear that it will happen again.

I am assuming the "cause" of the first crash was Windows update, (begging the question is this a Vista issue?! Did Microsoft make Vista updates crash computers so people would update to Windows 7?) "Causes" of the crashes after the initial one seem to have occurred when Google Chrome was trying to load an advertisement on a website, and when i woke my computer up from "sleep" mode. I have since turned off "sleep" mode, and automatic updates. I am still running with SP1.

Dell Techs have yet to install a new hard drive on this machine but it seems, based on your experiences, this issue may not be hard drive related...? If you have had any luck with this issue, found a solution or was actually helped by a Dell Tech, please reply to this thread. Thanks!!

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Key points...
Jul 19, 2009 4:00AM PDT

1.) STOP codes and exact error messages are required to determine the cause of such crashes. The motherboard is just one of many possibilities.

2.) Windows cannot boot from an external drive; it being Windows Vista Home Basic is irrelevant in this case.

3.) Linux is more tolerant of hardware issues, but there are no guarantees. If the hardware is faulty, best to have it replaced before it is too late.

John

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Followup to Key points
Jul 19, 2009 7:10AM PDT

First, it is great that you and others offer your help - much appreciated.

Second, I gave more details in my reply to J. Greystone. But I forgot to ask - what would indicate a motherboard problem? Are there specific error events or warnings, or is it a process of elimination, or what? When I go back to Dell, I want to be able to hold them to something specific.

Thanks again.

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A simple thing story.
Jul 19, 2009 4:08AM PDT

"I ran my registry cleaner." "It crashes when I run torrents."

The list of simple things can't fit here.

-> One member had a story and they passed the usual tests of no registry or torrent questions. We went under the hood with hijackthis and found a "toxic combo." After we uninstalled a few things that didn't come with the machine it began to behave.

Go figure.
Bob