External DVD Burner USB 2.0 Driver Problem

by nakarmia Mar 15, 2006 12:16PM PST

I just purchased a NEC burner mounted inside a TDK enclosure. See http://www.imagestore.us/product.asp?pf_id=DVDR%2D3540%2DEXT. I am running Windows XP on a Dell computer 2.8 GHz. When I plug the device in using the USB 2.0 connector, I get the "Welcome to New Hardward Wizard" window. When I select "Install the software automatically" the computer searches for the driver and says that the wizard cannot find the driver for the hardward. Any suggestions on how to make this DVD burner work?

Discussion is locked

- Collapse -

If the

by Kono Kusotare Mar 15, 2006 12:22PM PST

device didn't come with any disk or floppy, I would first inquire with the seller about whether it should have. Otherwise visit the manufacturer's website to download the appropriate drivers for it.

- Collapse -

2 things.

by r. proffitt Former Forum moderator Mar 15, 2006 8:45PM PST

1. Try it on another machine.
2. No drivers were ever needed for these combos. But it's a great way to waste one's time looking for them. A bad tech would tell you to look for the drivers and get rid of you for a month.

Double check the jumper on the DVD drive. I remember one machine doing this when it was improper. Another time it only worked on the rear ports.

Bob

- Collapse -

Thanks

by Automaton539 Dec 14, 2012 1:43PM PST

Very helpful mate, been having this same problem recently, plugge dit into rear port and it's fine. >_<

- Collapse -

You're welcome.

by r. proffitt Former Forum moderator Dec 15, 2012 1:03AM PST

This advice extends to many USB things and desktops. Try the rear ports before you consider any service counter.
Bob

External DVD Burner USB 2.0 Driver Problem

CNET Forums

Other Forums

Forum Info