Storage forum

Question

External Drive not working

Hello. Please help me. So I just bought a Seagate M2 Portable Hard Drive. I used it once, and then stored it. I recently want to take some data out. It doesnt show up in the File Explorer. However, the light turned on when connected, and it also could be ejected. Searced in some forums and can't find any solution. Can someone help me please?

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Clarification Request
Another extra note

In reply to: External Drive not working

Sorry but it is an Seagate Maxtor M3, not M2. Really sorry

All Answers

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Answer
Extra

In reply to: External Drive not working

I just remembered it said something about "disk not migrated"

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Answer
Ext drive

In reply to: External Drive not working

From the time that you bought it and used it and it worked to now when it does not work was there a large windows update?

I'm just guessing your using w10......you did not say what OS your using.

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Reply

In reply to: Ext drive

Sorry about that, I am using Windows 10, but from what I remembered, there was no big update, Im not sure there was any update at all

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Answer
Re: device not migrated

In reply to: External Drive not working

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Reply

In reply to: Re: device not migrated

I havent checked in other computers, but in my disk management, it doesnt show as removable disk or something like that, rather in system parts (something like 1 2 3)
Currently Im not able to check because Im outside, But I will check as soon as I can

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Re: disk management

In reply to: Reply

- What do you mean with "disk management"? 1 2 3 sounds strange.

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Disk management

In reply to: Re: disk management

It shows in disk management as
Disk 0 partition 1
Disk 0 partition 2
Disk 0 partition 3

And I also tried it in other computer, it doesnt work there either. I also try uninstalling the disk at device manager but still no luck

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Re: disk 0

In reply to: Disk management

Disk 0 most probably is your internal hard disk. That means that the external doesn't show up at all and has gone south.

Since you only "just" bought it you'll get a new one under warranty (assuming "just" means "less than a year ago"). Contact the shop and ask what to do.

Post was last edited on December 31, 2018 2:06 AM PST

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Answer
Warranty check

In reply to: External Drive not working

Sorry to hear you're running into trouble. If you'd like to look into replacing the drive via warranty, you can find info on this at our Warranty & Replacements Page.

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