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external drive has one file folder I cant access .

Hi, I have a Western Digital 1TB External drive and I have a file folder that wont open and causes explorer to lock up and crash. It is a folder containing subdirectories of folders containing video files, family, concerts, coffee shop acoustic performances. All my other folders of pictures, personal documents open somewhat slower than normal but open.
Can you help me access or recover these files?
I have an HP xw8600 running windows 7 professional 64 bit.
I use Norton A/V.

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All Answers

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Re: corrupted folder

In reply to: external drive has one file folder I cant access .

First make an image on another external disk. Such is called "backup" and most people do a regular backup before they need it, just for precaution. Others (like you?) don't and risk losing things.

Then run chkdsk on this disk and see what happens.

It wouldn't harm at all to run the WD diagnostics on this disk. If it's slower than normal it might soon fail. Those diagnostics might tell you the state of the disk. That's another reason to make a backup copy now.


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Explorer.exe issue

In reply to: external drive has one file folder I cant access .


Sorry for the delay. Is it all fixed now? please let us know if you still have issues.

Norton Support.

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